Detail Technician

Job description

Welcome to Toyota of Stroudsburg, where excellence isn't just a goal, but a way of life. Our foundation is built on a set of core values that guide everything we do.

Honesty

Ethical, take responsibility, be accountable to yourself and your team, build trust through

transparency and open communication

Willingness to Help Others

Help others without expecting anything in return, be empathetic, dedicated to serving something

besides ourselves, driven by the belief that everyone can grow

Always Does the Right Thing

Customer first attitude, when no one is watching, willing to sacrifice for the best outcome, no amount

of money is worth betraying someone's trust in your or in the dealership

Passion for Excellence

Commit to being great at the things we do, inspire excellence in others, integrity, learn continuously

Commitment to Customer, Team and Community

We take care of the community we live in, empower others to achieve their goals, you represent the

team well at work and in the community, show up ready to give your best effort for those who rely on

you

Position Summary

The primary responsibility of the Detail Technician is to function as a skilled-level detail employee who can perform reconditioning at all levels. The role of Detail Technician is to achieve and maintain a high-quality product in a fast-paced performance-oriented environment. 

Role and Responsibilities

• Performs work with efficiency and accuracy, in accordance with dealership and factory standards.
• Communicates with parts department to obtain the required parts or accessories to complete the job.
• Examines assigned vehicle(s) to determine if it has any existing damage or added parts and capture that information on the customer detail checklist. 
• Communicates with the Detail Manager if additional work is needed, or if reconditioning cannot be completed within the allotted time.

• Achieves 120% or greater hour efficiency.
• Recondition vehicles interiors and exteriors in compliance with all company standards and customers requests.
• Operates buffers, steamers, air hoses, vacuums, and other equipment to meet company service expectations.
• Understand company needs and can shift priorities.
• Ensure the carwash and internal area is maintained up to company standards.
• Utilize cleaning, protective, and restorative agents to enhance and maintain vehicle appearance in compliance with the company and OSHA regulations.
• Maneuvering vehicles on and off company premises to different locations independently or with customers.
• Manage inventory and reordering supplies on an as needed basis.

• Ability to work independently and within a team environment.
•  Properly dispose of used parts and return unused parts to the parts counterperson
• Comply with all company policies and uphold standards for service quality.
• Participates in company training programs, schools, and events.
• Refuel new or used vehicles when needed and approved by a manager.
• Reports machinery defects or malfunctions to the Detail Manager.
• Ensures that customers' cars are kept clean. Notifies a manager immediately of anything that has happened to change the appearance or condition of a vehicle.
• No unnecessary use of customer vehicles or reckless driving.
• Maintains and is accountable for all dealership-owned tools and property. Returns them to the proper location and in the same condition as they were received.
• Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Reports any safety issues immediately to management.
• Maintains a safe and clean work environment
• Other duties as needed

Physical Demands

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands:

• Moving about the dealership to complete auto detailing
• Using hand and/or power tools and equipment consistent with industry standards
• Using computer to look up information
• Standing or walking for 6 to 8 hours in a shift
• Bending, stretching, lifting, reaching, and climbing
• Utilizing physical and manual dexterity
• Lifting up to 50 lbs.

Qualifications and Education Requirements

High School diploma or equivalent required