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Service Advisor

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Service Advisor
Company: Toyota of Murfreesboro
Location: Murfreesboro, TN
Job Type: Full-Time
Experience Level: Experienced or Beginner
 
About Us:
 
Here at Toyota of Murfreesboro, we are looking for experienced and highly motivated individuals to join our team. Every person is critical to our success. We are looking to add driven professionals to assist us as we continue to experience massive growth in our fast-paced service lane. If you are looking for a stable, rewarding place to build a lifelong career, join us today!
What You Will Do (Responsibilities)
As a Service Advisor, you are the face of our service department. You will manage customer relationships, guide them through their vehicle maintenance, and maximize lane efficiency.
  • Manage Lane Flow: Oversee the daily flow of the Service Lane, ensuring every customer is greeted promptly and courteously.
  • Own the Experience: Take complete ownership of the customer's journey, executing extra details to leave a lasting, positive impression.
  • Provide Concierge Support: Act as the primary point of contact for all owner inquiries (via phone or in person) to ensure seamless communication.
  • Maximize Technician Time: Actively sell and allocate the daily inventory of technician time efficiently to incoming service customers.
  • Maintain Open Communication: Keep customers constantly updated regarding the real-time status of their vehicle repairs.
  • Drive Operational Excellence: Strictly follow all dealership processes and consistently meet or exceed performance expectations and goals.
What We Are Looking For (Qualifications)
  • Proven Experience: Direct previous experience as an Automotive Service Advisor is required.
  • Strong Soft Skills: An organized, friendly personality with exceptional time management abilities.
  • Sales & Service Excellence: Proven track record in retail sales and delivering elite customer service.
  • Top-Tier Communication: Fantastic written and verbal communication skills with both customers and technicians.
  • Professionalism: A professional, well-groomed personal appearance that represents the Toyota brand well.
  • Screening Requirements: A clean driving record, plus a willingness to submit to a pre-employment background check and drug screen.
What We Offer (Benefits)
We value our employees and provide a comprehensive benefits package to support your health, wealth, and future:
  • Competitive Pay Structure
  • Comprehensive Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan
  • Company-Paid Life Insurance
  • Paid Vacation & Paid Holidays
  • Generous Employee Discounts on Toyota products and services

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This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

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Toyota of Murfreesboro