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Customer Service Agent (Return agent)

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Customer Service Representative (Full-Time)

Location: SIXT Rent a Car – Indianapolis International Airport (IND)
Company: Tom Wood Group
Employment Type: Full-Time
Pay: $17.00 per hour

Schedule

Shift 1 – Morning

  • Sunday–Thursday: 6:00 AM–2:30 PM
  • Friday–Saturday: Off

Shift 2 – Afternoon/Evening

  • Sunday–Tuesday: 1:00 PM–9:30 PM
  • Wednesday–Thursday: Off
  • Friday: 1:00 PM–9:30 PM
  • Saturday: 10:00 AM–6:30 PM

Job Summary

SIXT Rent a Car, a proud member of the Tom Wood Group, is seeking enthusiastic and customer-focused Customer Service Representatives to join our full-time team at the Indianapolis International Airport location.

This role is ideal for individuals who enjoy working with people, solving problems, and thriving in a fast-paced environment while providing customers with a smooth and positive rental experience.

Key Responsibilities

  • Greet customers professionally and assist them throughout the vehicle rental process.
  • Process reservations, reservation modifications, and vehicle returns.
  • Explain rental agreements, vehicle features, insurance options, and available upgrades.
  • Conduct vehicle walk-arounds before and after rentals to document vehicle condition.
  • Address customer questions, concerns, and complaints professionally.
  • Coordinate with operations to ensure vehicle availability and efficient workflow.
  • Maintain a clean, organized, and professional counter and work area.
  • Follow all company policies, safety procedures, and customer service standards.

Qualifications

  • High school diploma or equivalent required.
  • Previous customer service experience preferred; hospitality, retail, or automotive experience is a plus.
  • Strong verbal and written communication skills.
  • Positive attitude and professional, courteous demeanor.
  • Ability to remain calm and solution-focused in a fast-paced environment.
  • Strong attention to detail and organizational skills.
  • Valid driver's license with a clean driving record.
  • Ability to work indoors and outdoors in various weather conditions.
  • Ability to stand or walk for extended periods and lift up to 30 pounds.

Compensation and Benefits

Pay: $17.00 per hour

Benefits include:

  • Paid time off (PTO) and vacation
  • Paid holidays
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Life and disability insurance
  • Training and career development opportunities
  • Tuition reimbursement
  • DailyPay and Wisely pay options
  • Service awards
  • Career advancement opportunities within the Tom Wood Group

About the Tom Wood Group

The Tom Wood Group is a family-owned, locally operated organization with more than 50 years of experience operating automotive dealerships and rental services across the Midwest and New Zealand.

Our culture is built around five core values:

  • Humbly Confident
  • Passionately Driven
  • Sincere Desire to Help Others
  • Uncompromising Integrity

Pre-Employment Requirements

All offers of employment are contingent upon successfully completing the following:

  • Criminal background check
  • Motor vehicle record review
  • Social Security number verification
  • Drug screening

Equal Opportunity Employer: The Tom Wood Group is an Equal Opportunity Employer.

 

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Other Information

Equal Employment Opportunity Information (Voluntary Disclosures)

Sixt Rent - a - Car (Indianapolis International Airport) is proud to be an Equal Employment Opportunity and Affirmative Action employer. All employment decisions at Sixt Rent - a - Car (Indianapolis International Airport) are based on business needs, job requirements and individual qualifications, without regard to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, past or present military service, or any other characteristic protected by law. The purpose of this Self-Identification Form is to comply with federal government record-keeping and reporting requirements, and to ensure equal employment opportunity at Sixt Rent - a - Car (Indianapolis International Airport). The data you provide on this form will be kept confidential and used solely for analytical and reporting requirement purposes. When reported, data will not identify any specific individuals. Moreover, this information will be kept separate from your application.

Answering these questions is optional and voluntary and your refusal to provide it will not subject you to any adverse treatment.

Ethnic and Race identification

Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.

White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa.

Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa.

Native Hawaiian or Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands.

Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.

American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment.

Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races.

Veteran status

Sixt Rent - a - Car (Indianapolis International Airport) is subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1975, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Sixt Rent - a - Car (Indianapolis International Airport) to take affirmative action to employ and advance in employment veterans in the following classifications.

A “disabled veteran” is one of the following: A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs or a person who was discharged or released from active duty because of a service-connected disability.

A “recently-separated veteran” means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval or air service.

An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Protected veterans may have additional rights under USERRA—the Uniformed Services Employment and Reemployment Rights Act. In particular, if you were absent from employment in order to perform service in the uniformed service, you may be entitled to be reemployed by your employer in the position you would have obtained with reasonable certainty if not for the absence due to service. For more information, call the U.S. Department of Labor's Veterans Employment and Training Service (VETS), toll-free, at 1-866-4-USA-DOL.

If you believe you belong to any of the categories of protected veterans listed above, please indicate by checking the appropriate box below. As an employer subject to VEVRAA, we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information provided will be used only in ways that are not inconsistent with VEVRAA.

AI Usage Notice


This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

By submitting my application, I consent to the collection, storage, and processing of my personal data for the purposes of evaluating my candidacy for employment.

Sixt Rent - a - Car (Indianapolis International Airport)