RV Warranty Administrator

RV Warranty Administrative - We offer a fun and positive culture, career growth, and great benefits.

THE ROLE: We are looking for a Warranty Administrator to join our incredible team. Under direct supervision of the Service Manager, this position is responsible for reviewing, processing, and closing warranty claims. You will work very closely with multiple departments in the service department.

BENEFITS: 

• Medical, dental, vision, disability, FSAs, and life insurance
• Paid Time Off and paid holidays
• 401K
• Pet Insurance
• 5-day work week
• Employee Assistance Program
• Training and Development Programs
• Referral Program
• Legal Coverage
• Identity Theft Protection
• And so much more….

Warranty Administrator Responsibilities include, but are not limited to:

• Obtain warranty authorization prior to working on unit by uploading pictures to computer, faxing in for authorization, or following any/all procedures as prescribed in the manufacturers’ warranty policy and/or procedure manuals
• Process factory warranty claims online and through IDS efficiently and accurately while in a fast-paced environment
• Continuously maintain and update the proper information in the IDS system through the day
• Answers incoming telephone calls from manufacturer’s and responds in a courteous and professional manner
• Enforce all policies and ensure procedures are followed by the technicians before processing paperwork or signing off on technician hours
• Follow up on all warranty receivables to ensure payment in timely manner
• Participate in training as prescribed by management
• Communicate closely with technicians as needed with diagnosis, authorization and/or repairs
• Acknowledge all guidelines and policies as described in company policy handbook and service manual
• Performing any other tasks deemed necessary by supervisor

 Qualifications:

• Proficient computer skills including the ability to use our dealer portals (training provided)
• Excellent organizational skills
• Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone and in person
• Able to build and maintain lasting relationships with warranty representatives with our manufacturers
• Ability to accept additional tasks, duties and/or direction from management
• High School Diploma or equivalent
• Most work is performed indoors at a desk but may require walking throughout the store each day.

THE COMPANY: We are a growing RV Retailer company based in Fort Lauderdale that offers robust learning opportunities for all associates, best-in-class leadership development programs, and a commitment to invest in and grow our associates’ careers. We believe in leading by example, great communication, courage, accountability, innovation, and showing up everyday with a strong sense of commitment and high level of passion for what we do and for the customers and associates we serve.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.