Service Dispatcher

Service Dispatcher (Full-Time)

Starting Pay: $50,000/year

For decades, Tom Kadlec Honda has proudly served the Rochester community. We’re more than just a dealership — we exist to help our family, friends, and community enjoy life at every stage. Now, we’re looking for a Service Dispatcher to join our growing team!

If you’re motivated, love connecting with people, and want a career that grows with you, this is your chance to shine. Step into your future with Tom Kadlec Honda, operating from our state-of-the-art dealership!

What You’ll Do (Job Responsibilities)

As a Service Dispatcher, you play a key role in keeping our service department running smoothly and efficiently. Responsibilities include:

• Assign and dispatch repair orders to technicians based on skill level, availability, and workload
• Monitor workflow in the service department to ensure timely completion of jobs
• Communicate effectively with service advisors and technicians to manage priorities and expectations
• Maintain an organized dispatch system to maximize shop productivity and efficiency
• Track progress of vehicles and update service staff on job status
• Reassign work as needed to meet deadlines and customer expectations
• Assist in resolving scheduling conflicts and workflow challenges
• Ensure proper documentation and accuracy of repair orders
• Support the service team in delivering an exceptional customer experience

Why You’ll Love Working Here

At Tom Kadlec Honda, you’re not just an employee — you’re part of a team that invests in YOU.

• 401(k) with Company Match – Traditional & Roth options
• Generous Paid Time Off – Vacation days, sick leave, and work-life balance
• Comprehensive Insurance Coverage – Medical, dental, and vision plans
• Employer-Paid Life Insurance – Peace of mind for you and your loved ones
• Short-Term & Long-Term Disability Coverage
• Critical Illness & Accident Insurance
• Flexible Spending (FSA) & Health Savings Accounts (HSA)
• 24/7 Employee Assistance Program – Up to 10 confidential sessions per year
• Employee Discounts – Vehicles, service, and parts
• Financial Planning Resources
• Supportive, Experienced Management
• Positive Team Culture – Clean, friendly, collaborative environment
• Paid, Hands-On Training – Learn and grow with industry-leading support
• Competitive Pay Plan – Earn what you're worth
• Opportunities to Advance – Build a long-term career with us
• Closed on Sundays – Dedicated time for rest and family

What We’re Looking For

• Strong organizational and multitasking skills
• Excellent communication and teamwork abilities
• Ability to work in a fast-paced environment
• Problem-solving mindset and attention to detail
• Previous automotive or dispatch experience preferred (but not required — we’ll train the right person!)

Join Our Team

If you’re ready to build a rewarding career with a company that values your growth and success, we want to hear from you. Apply today and become part of the Tom Kadlec Honda family!