Loaner Coordinator

About Thompson Automotive:
Thompson Automotive is a family-owned dealership group committed to delivering an exceptional customer experience in both sales and service. We pride ourselves on professionalism, teamwork, and integrity in everything we do.

We’re currently seeking a Loaner Coordinator to join our Service Department. The ideal candidate is organized, detail-oriented, and enjoys providing top-notch customer service in a fast-paced environment.

Responsibilities:

• Greet customers and assist with the check-in/check-out process for loaner vehicles.

• Complete all necessary paperwork and agreements accurately and efficiently.

• Inspect vehicles for damage before and after each use, documenting findings as needed.

• Track and manage the loaner fleet to ensure vehicle availability and rotation.

• Coordinate vehicle cleaning, fueling, and maintenance.

• Communicate effectively with Service Advisors, Technicians, and Management about vehicle status.

• Maintain organized records of loaner contracts, driver’s licenses, and insurance documents.

• Provide friendly, professional, and helpful service to every customer.

Qualifications:

• Previous experience in a dealership, rental car agency, or customer service role preferred.

• Strong communication and organizational skills.

• Ability to multitask and prioritize in a busy environment.

• Experience using Reynolds & Reynolds or other dealership DMS software preferred.

• Valid driver’s license with a clean driving record required.

• Positive attitude and professional appearance.

What We Offer:

• Full-time, stable schedule (Monday–Friday, 7 AM–6 PM).

• Competitive pay based on experience.

• Health, dental, and vision insurance options.

• Paid time off and employee discounts.

• Supportive team environment and opportunities for growth.