Business Development Center (BDC) Representative

If you are looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities. Winrock Automotive Group is a family-owned business dedicated to our employees’ success and growth. With six locations in the Natural State (Arkansas), opportunities abound!

Job Summary:

The BDC Representative is responsible for managing all incoming and outgoing calls to and from the dealership. This role is critical in delivering exceptional customer service, setting appointments, following up with leads, and maintaining strong communication with both prospective and existing customers. The ideal candidate is professional, customer-focused, organized, and comfortable working in a high-volume call environment.

Key Responsibilities:

• Handle a high volume of inbound calls from service customers promptly and professionally.
•  Make outbound calls to follow up on internet leads, service reminders, missed appointments, and customer retention efforts.
• Schedule appointments accurately for service departments using provided tools.
•  Respond to customer inquiries and transfer calls to appropriate departments or personnel when necessary.
• Update and maintain customer information in the CRM or DMS systems.
• Utilize scripts and templates to ensure consistent communication and message delivery.
• Maintain a positive and professional attitude while representing the dealership.

Qualifications:

• A high school diploma or equivalent is required
• Previous call center, customer service, or dealership experience preferred (not required).
• Excellent phone etiquette and communication skills.
• Strong organizational skills and attention to detail.
•  Ability to work in a fast-paced environment and handle multiple tasks.
• Familiarity with Microsoft Office is a plus.
• Bilingual candidates are encouraged to apply.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work is performed indoors in a climate-controlled environment with adequate lighting.

Monthly Performance Standards:

• Outbound Calls made: 800 – 1,000
• Appointments Set: Varies Per Location
• Appointment Show Rate: 80% or higher

Pre-Employment Screening: Motor vehicle records, drug screens, and background checks are required.

The company reserves the right to review and change responsibilities, job duties, and/or skills at any time, with or without notice. This job description is not intended to maintain a complete list of all responsibilities, duties, and/or skills required for this particular job. Your employment is “At Will”, which means you may be terminated at any time and for any reason, with or without advance notice. Employees are also free to quit at any time. Therefore, this job description is not a contract of employment. The company is an equal opportunity employer. It is our policy to provide equal employment opportunity (EEO) to all qualified persons regardless of race, color, religion, gender, national origin, age, disability, marital status, military status, genetic information or any other category protected by federal, state, and local laws.