Front Desk Concierge

The Aspenwood Company - The Village on the Park Onion Creek
11300 Farrah Lane, Austin, TX
Part Time
$16 an hour

Are you enthusiastic about providing outstanding service and creating a warm, welcoming environment for residents and guests? We have exciting opportunities for Concierge/Front Desk/Security Associates who are professional, friendly, and dedicated to making a positive first impression. If you’re ready to be the welcoming face of our community and ensure a safe, pleasant environment for all, we’d love to have you on our team! Apply today and help us create an exceptional experience for our residents and guests.

Location: Village on the Park Onion Creek, an Independent Living and Assisted Living senior community

Pay Rate: $16.00/hr.

PRN: Monday - Friday

Shifts:

7:00a.m. - 2:00p.m.

4:00p.m. - 9:00p.m.

2:00p.m. - 9:00p.m.

Availability: Must be available to work weekends and holidays as needed

ESSENTIAL DUTIES AND RESPONSIBILITIES

Greet residents, families, prospective residents, guests, and employees with a courteous, polite, and warm manner.
Monitor all incoming public traffic and assist with inquiries.
Maintain the cleanliness and orderliness of common areas and all public spaces.
Respond promptly to the needs of residents, families, vendors, and visitors, providing immediate and courteous assistance.
Provide key support to the sales and marketing team by managing inquiries effectively.
Follow schedules and instructions, assist with guest and employee meal ticket sales, and other service requests.
Operate the paging/telephone system, answer calls, determine their nature, and route them appropriately.
Assist with maintenance orders, either on paper or through an electronic system.
Monitor emergency calls, doors, and fire alarms, responding according to established policies and procedures.
Assist with scheduling job applicant interviews for department heads.
Track incoming/outgoing residents and guests and perform daily resident check-ins per policy.
Be an active member of the community’s emergency response team.
Maintain a professional appearance and good personal hygiene in accordance with company policies.
for long periods, work in various environments, lift up to 40 lbs, and occasionally climb stairs, lifts, or ladders.
Assist with special projects or tasks as assigned.
Detect and prevent suspicious behavior, vandalism, theft, and other criminal activities through effective surveillance and response.

MINIMUM REQUIREMENTS

High School diploma or GED required.
Prior customer service, front desk, and telephone experience preferred.
Valid Texas Driver’s License required.
Excellent communication and customer service skills; strong problem-solving skills, good judgment, and attention to detail.
Proficient in PC skills, including Microsoft Office, Word, and some Excel.
Understanding of HIPAA requirements.

EOE/M/F/D/V

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Desired Work Type: (□ Full Time □ Part Time □ Temporary □ Shift 1 □ Shift 2 □ Shift 3)

If Part Time, Specify Hours or Days Available: (optional)

Are you capable of performing the essential duties of the position you are being hired or interviewed for, with or without reasonable accommodation? (Yes or No)

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Have you previously held employment with Raintree Holdings, LLC? (Yes or No)

If yes, give dates: (From:_____ To: _____) (optional)

Did you hear about career opportunities with The Aspenwood Company through the Texas Assisted Living Association job board? (Yes or No)

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I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.

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This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

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The Aspenwood Company - The Village on the Park Onion Creek