Sales/ Community Relations Counselor

Are you a dynamic sales professional with a heart for senior living? Join our team as a Sales & Community Relations Counselor, where your role is pivotal in achieving and maintaining 100% occupancy through strategic leasing, relationship-building, and community outreach. You’ll work closely with a sales partner, engage in referral sources, and cultivate meaningful connections with prospective residents and their families. If you're passionate about making a difference and thrive in a collaborative, mission-driven environment, we want to hear from you!

Benefits

• 401K with 4% safe harbor match
• Generous PTO with rollover
• Holiday Pay + Floating Holiday
• PTO Cashout Option
• Healthcare coverage options
• Employee Assistance Program
• Paycheck Advances
• Financial Hardship Support
• Compassionate Leave
• Perks at Work – Discounted pricing on everyday purchases

Location: Village of River Oaks, an Independent Living and Assisted Living with Memory Care senior community

Salary: $60,000/yr. - $65,000/yr.

Key Responsibilities

• Conduct engaging tours for prospective residents and families
• Promptly follow up on all leads and inquiries
• Maintain accurate and current data in the CRM system
• Utilize Traci Bild or Sherpa sales methodology tools
• Prepare lease signing documentation for the Executive Director
• Represent the community at internal and external marketing events
• Collaborate with internal departments to enhance the sales experience
• Coordinate logistics for special events and Director’s Specials
• Participate in Manager on Duty (MOD) rotation
• Uphold company policies, professional standards, and legal compliance
• Serve on the emergency response team
• Maintain professional appearance and hygiene
• Conduct home visits and personalized follow-ups with prospects
• Manage outreach referral budget and expenditures
• Develop and nurture business-to-business relationships
• Partner with high-profile community groups to generate leads
• Submit weekly activity and performance reports
• Enter and track all leads and referral sources in CRM
• Attend professional networking events
• Perform other duties and special projects as assigned

Qualifications

• Associate degree in sales, marketing, business, or related field required; Bachelor’s degree preferred
• Minimum 2 years of sales experience in senior living or multi-family residential environments
• Proven success in occupancy-driven sales roles
• Proficiency in Microsoft Office Suite; experience with Yardi and Enquire is a plus
• Strong relationship-building and hospitality skills
• Excellent written and verbal communication in English
• Flexible schedule including evenings, weekends, and holidays
• Reliable transportation for work, events, and home visits
• Ability to adapt to changing priorities and maintain professionalism
• Pre-employment background check and drug screening required

EOE/M/F/D/V