Retail Customer Service Associate – The UPS Store

Join a fast-paced and professional team environment where no two days are the same. At The UPS Store, we help customers with shipping, printing, packaging, mailbox services, business solutions, and more.

We are looking for energetic, reliable, and customer-focused individuals who enjoy helping people, learning new skills, and working in a team-oriented environment.

This position is ideal for someone who:

• Enjoys interacting with customers
• Learns quickly
• Works well under pressure
• Likes technology and problem-solving
• Wants opportunities to grow into leadership roles

Pay & Benefits

• Starting pay: $15/hour
• Full-time employees eligible for dental insurance
• Vision insurance
• 401(k) with company matching
• Paid vacation
• Employee discount programs

What You’ll Do

• Provide outstanding customer service to walk-in and phone customers
• Assist customers with shipping, packaging, printing, and business service needs
• Operate shipping systems, computers, copiers, printers, and point-of-sale systems
• Recommend products and services based on customer needs
• Help maintain a clean, organized, and professional store environment
• Work efficiently in a fast-paced retail setting
• Support team members and contribute to a positive workplace culture

Qualifications

• Retail, customer service, or sales experience preferred
• Strong communication and people skills
• Comfortable using computers and technology
• Reliable, professional, and detail-oriented
• Able to multitask and work in a fast-paced environment
• High school diploma or GED preferred
• Able to lift up to 40 lbs
• Spanish speaking is a plus
• Print production, graphic design, Adobe, or copy/print experience is a plus

What We Offer

• Paid training
• Growth opportunities
• Supportive team environment
• Valuable retail, print, shipping, and business experience
• Flexible scheduling options
• Opportunity to develop customer service, sales, and business operation skills
• Management and leadership advancement opportunities available for strong performers