Full or Part-Time Shipping & Customer Service Associate

The UPS Store
8311 Brier Creek Pkwy, Raleigh, NC
Full Time
$13 – $15 an hour

We are seeking a dedicated Full or Part-Time Shipping & Customer Service Associate to join our team at The UPS Store in Raleigh, NC. This position offers an outstanding opportunity to deliver exceptional service to customers while supporting daily shipping and operational activities in a fast-paced retail environment. Compensation ranges from $13.00 to $15.00 per hour, paid bi-weekly.

Responsibilities

Deliver exceptional customer service by assisting with shipping, packaging, and mail services.
Accurately and efficiently process shipments, ensuring compliance with USPS, UPS, FedEx, and other carrier regulations.
Promptly and professionally address customer inquiries and resolve any issues.
Maintain an organized, clean, and safe workspace, including stocking supplies and managing inventory.
Provide support for additional retail services such as printing, copying, and mailbox rentals as needed.
Collaborate effectively with team members to ensure smooth daily operations and outstanding customer experiences.
Continuously practice attentive listening with customers, team members, and leadership.
Take full ownership of customers' shipping needs by offering suitable solutions.
Actively learn about all products, services, alternative solutions, and industry trends to enhance expertise.
Operate all equipment, software, and devices proficiently and be willing to assist in training others.
Perform other duties as assigned to support the team and business objectives.

Requirements

High school diploma or GED is required.
Previous experience in customer service or retail is preferred.
Strong computer skills, including proficiency with Microsoft Office and Adobe Suites, with basic familiarity with shipping software considered a plus.
Excellent verbal and written communication skills, including strong spelling and mathematical abilities.
Outstanding phone etiquette and a friendly, approachable demeanor.
Ability to multitask, prioritize responsibilities, and perform efficiently in a fast-paced environment.
Reliable, punctual, detail-oriented, and positive individual with the ability to lift 40+ pounds.

Benefits

Competitive hourly wage ranging from $13.00 to $15.00, paid bi-weekly.
Flexible scheduling options for full-time or part-time availability.
Opportunities for professional growth and development within The UPS Store network.
A supportive and collaborative work environment focused on teamwork and delivering exceptional customer satisfaction.

About the Company

The UPS Store is a renowned provider of retail shipping, postal, and business services nationwide. As a franchise separate from UPS, we are committed to delivering exceptional value by combining personalized service with innovative solutions. Join our team in Raleigh, NC, and become part of a company that upholds integrity, professionalism, and community engagement.

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Why do you think you are the best fit for this position?

Can you perform the physical tasks associated with the job? Describe your physical condition in terms of being able to work on your feet all day, bend, and lift 40 to 75 pounds.

Do you have the skills or aptitude to operate (or quickly learn to operate) equipment such as scales, binding equipment, copiers, point-of-sale devices, laminating machines, fax machines, computer software, and other office equipment?

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AI Usage Notice

This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

By submitting my application, I consent to the collection, storage, and processing of my personal data for the purposes of evaluating my candidacy for employment.

The UPS Store

If you have questions, please contact Store2532@theupsstore.com