Fulltime / Part Time Center Associate

Join Our Team!

Are you friendly, dependable, and great with people? Do you enjoy helping customers, learning new skills, and working in a fast-paced environment?

We are looking for a Part-Time / Full-Time Center Associate to join our team and provide an exceptional customer experience every day. This is a hands-on role where you’ll work directly with customers, help solve their shipping and business-service needs, and become knowledgeable about a wide range of products and services.

If you are a fast learner with strong computer skills, excellent communication skills, and a genuinely helpful attitude, we’d love to have you on our team!

Why This Opportunity?

• $16 per hour
• Gain experience in retail, sales, customer service, shipping, and business services
• Work with a variety of professional equipment, software, and technology
• Build valuable communication, problem-solving, and customer-service skills
• Become an important part of a team focused on delivering world-class customer service

Position Overview

The Part-Time and Full-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices.

The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

Responsibilities

• Required to work weekends.
• Deliver outstanding customer service to walk-in customers and telephone inquiries.
• Continuously practice good listening skills with customers, UPS Store team members, and leadership.
• Take ownership of the customer's shipping needs and offer viable solutions.
• Take action to learn all product and service offerings, alternative solutions, and industry trends.
• Operate all equipment, software, and devices in an expert fashion and be willing to teach others.
• Maintain a clean, organized, and safe working environment.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED required.
• Strong computer skills, including Microsoft Office and Adobe Suites.
• Strong verbal and written communication skills, including spelling.
• Prompt, reliable, and responsible.

Benefits

• $16 PER HOUR