Customer Service Sales Associate

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, specialized print equipment, fax machines, binding equipment, laminating machines, notary services and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

Part-time and Full-time positions available

RESPONSIBILITIES          

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned
• Assist with training new employees

QUALIFICATIONS            

• High school diploma or GED required
• Retail/customer service experience
• Good communication and people skills
• Able to cross-sell and up-sell products and services
• Strong computer skills, including Microsoft Office
• Strong verbal and written communication skills, including spelling and math
• Existing Texas Notary Public License or eligibility to become a Texas Notary Public
• Prompt, reliable, and responsible
• Able to lift 40 pounds unassisted and up to 100 pounds assisted
• Able to stand the full scheduled shift
• Able to work a flexible schedule, including weekends
• Background check

BENEFITS

Holidays Off, Paid Time Off