Center Manager – Retail Operations

Position Overview:

We are seeking a highly motivated and results-driven Center Manager to oversee the daily operations of our retail location. This role is responsible for managing productivity, optimizing financial performance, and ensuring world-class customer service. The Center Manager will also lead the team, maintain operational efficiency, and drive business growth.

The ideal candidate is an experienced leader with a strong background in retail operations, personnel management, and financial oversight. They must be an effective communicator, a strategic thinker, and someone who can motivate a team to exceed performance goals.

Key Responsibilities:

• Leadership & Team Management: Recruit, train, schedule, and coach staff to maintain high performance and customer service standards.
• Operational Excellence: Open and close the center, oversee daily operations, and ensure seamless workflow.
• Customer Experience: Monitor and improve service delivery to maximize customer satisfaction and retention.
• Financial Management: Manage budgets, control expenses, analyze P&L, and provide financial reports to the franchise owner.
• Marketing & Business Development: Implement local marketing strategies to drive customer engagement and sales growth.
• Inventory & Asset Management: Maintain stock levels, manage supplies, and oversee mailbox rentals.
• Payroll & Administration: Review employee timesheets and ensure accurate payroll processing.
• Facility Oversight: Maintain store cleanliness, organization, and safety standards.
• Compliance & Miscellaneous Duties: Perform other tasks as needed to support business success.

Qualifications & Skills:

• College coursework, degree, or technical education preferred.
• 2+ years of experience in retail management or store operations.
• Proven leadership experience in hiring, training, and supervising teams.
• Strong financial acumen (budgeting, cost control, and P&L management preferred).
• Tech-savvy with proficiency in Microsoft Office Suite, Adobe Suite, and business-related software.
• Excellent communication and customer service skills, including strong phone etiquette.
• Highly organized with the ability to multitask and prioritize responsibilities.
• Physically capable of lifting, bending, and performing operational tasks.
• Notary Public certification is a plus.

If you’re a driven leader who thrives in a fast-paced retail environment and enjoys developing teams, managing operations, and driving business success, we’d love to hear from you!