Full-Time Center Associate

       The UPS Store at CU Boulder is a fast-paced environment located on campus at CU Boulder. 
We receive and sort mail and packages for the 8,500+ students that live on campus. 
We have three locations on the campus and are currently recruiting for a full time associate to work alongside 
5-10 part time student employees per shift. 

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages 
for courier shipment along with operating copiers, fax machines, binding equipment, laminating machines, and 
point-of-sale devices. 

The Associate expertly advises our valued customers by providing accurate information on our array of products, 
services, and best-value options, while exhibiting confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma, 
a friendly and helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an 
effort to learn all aspects of the business in the shortest possible time.

       DUTIES & RESPONSIBILITIES          

·        Delivers outstanding customer service to walk-in customers and telephone inquiries

·        Continuously practices good listening skills with customers, The UPS Store team members, and leadership

·        Takes ownership of the customer's shipping needs and offers viable solutions

·        Operate a Point of Sale and general office equipment

·        Operates all equipment, software, and devices in an expert fashion and is willing to teach others

·        Maintains a clean, organized, and safe working environment

·        Sort and distribute mail

·        Check in and sort packages from multiple carriers

·        Assist customers with package pick up 

SKILLS

·        Experience with POS systems and cash register operations in a retail environment

·        Ability to perform retail math accurately for transactions, discounts, and inventory counts

·        Strong communication skills and clear verbal interactions with customers and team members

·        Skilled in product demos, upselling techniques, and customer engagement strategies

·        Familiarity with cashiering procedures, stock management, and basic math operations essential for retail sales success

·        Excellent phone etiquette to handle inquiries professionally and courteously

       QUALIFICATIONS            

·        High school diploma required

·        Must have minimum 1 year previous customer service and cash handling experience

·        Strong computer skills, including Microsoft Office and Adobe Suites

·        Outstanding phone skills

·        Strong verbal and written communication skills, including spelling and math

·        Prompt, reliable, and responsible

·        Able to stand for long periods of time

·        Able to lift 40+ pounds

·        Able to work 40 hrs with shifts between 9am-7pm Mon-Fri and 10am-4pm Sat

·        Must have a valid US driver’s license and a clean driving record and be willing to drive company van

Join us to be part of a lively team dedicated to delivering outstanding service while developing your retail expertise. 
We’re committed to supporting your growth in a fast-paced environment where your energy makes a difference!