Center Assistant Manager

The UPS Store
5 Tenafly Rd, Englewood, NJ
Full Time
$40,000 – $50,000 a year

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance.

RESPONSIBILITIES

Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
Schedules work assignments and facilitates weekly or monthly staff meetings
Monitors, evaluates and maximizes customer service delivery and customer satisfaction
Implements the store marketing program
Manages Center financials and prepares/provides reporting
Manages inventory
Oversees Center maintenance, including cleanliness, safety, and organization
Performs other duties as assigned
Strong sales skills and sales training ability to lead and motivate team of associates
Effectively cover/staff call outs as they arise
Lead weekly training topics
Handle first of the month reporting
Attend management and staff meetings/training seminars

QUALIFICATIONS

Advanced education degree, coursework, or tech school desired
Previous store management experience required, including personnel and financial management experience
P&L experience preferred
Strong computer skills, including Microsoft Office and Adobe Suites
Outstanding phone skills
Bonafide management/leadership skills
Willing to accept full accountability for Center operations

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Why do you think you are the best fit for this position?

Are you willing to accept full accountability for store operations? Describe your experience as related to the successful use of resources when running a business or large department.

Are you the “get-it-done” type who will jump in to help whenever and wherever needed?

Please describe your management style. Tell us about characteristics such as listening ability, personality, flexibility, adaptability, and professionalism.

When can you begin work if you are selected for this position?

AI Usage Notice

This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

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The UPS Store