Center Assistant Manager

The Center Assistant Manager is responsible for assisting the store manager with the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. 

The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance.

RESPONSIBILITIES

• Monitors, evaluates and maximizes customer service delivery and customer satisfaction
• Implements the store marketing program
• Assist the center manager with financials and prepares/provides reporting
• Manages store inventory
• Oversees Center maintenance, including cleanliness, safety, and organization
• Strong sales skills and sales training ability to lead and motivate team of associates
• Lead weekly training topics
• Assist the store Manager monthly reports
• Attend management and staff meetings/training
• Performs other duties as assigned

QUALIFICATIONS

• Advanced education degree, coursework, or tech school desired
• Previous store management experience required, including personnel and financial management experience
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Excellent management/leadership skills
• Willing to take ownership of assigned Center operations and responsibilities.