Retail Sales Associate / Customer Service Representative – The UPS Store

The UPS Store
Palm Beach Gardens, FL
Full Time
$14 – $15 an hour

The UPS Store is seeking a friendly, reliable, and customer-focused Retail Sales Associate / Customer Service Representative to join our team in Palm Beach Gardens, FL. This position is ideal for someone who enjoys helping people, working in a fast-paced retail environment, and learning a variety of shipping, printing, mailbox, and small business services. No shipping experience is required—we provide hands-on training for the right candidate.

RESPONSIBILITIES

Deliver outstanding customer service to walk-in customers and telephone inquiries.
Assist customers with shipping, packing, mailbox services, package drop-offs, Amazon returns, printing, copying, faxing, and retail purchases.
Receive and process packages for shipment through UPS, USPS, and other carriers.
Recommend shipping, packing, printing, and business service solutions based on customer needs.
Operate point-of-sale systems, printers, copiers, fax machines, laminating machines, binding equipment, and other store equipment.
Provide accurate information regarding shipping options, packaging requirements, delivery timelines, mailbox services, and printing solutions.
Learn all products, services, pricing options, and industry best practices.
Maintain a clean, organized, professional, and safe store environment.
Support daily store operations and assist team members as needed.
Perform other duties assigned by management.

QUALIFICATIONS

High school diploma or GED required.
Previous experience in retail sales, customer service, cashiering, shipping, printing, office services, hospitality, or related fields preferred.
Strong computer and internet skills.
Experience with Microsoft Office, POS systems, printers, copiers, or Adobe software is a plus.
Excellent communication and customer service skills.
Strong attention to detail and ability to multitask.
Friendly, professional, dependable, and team-oriented attitude.
Ability to work efficiently in a fast-paced retail environment.
Ability to stand for extended periods and lift up to 40 pounds.
Willingness to learn all aspects of The UPS Store business.

WHY WORK WITH US?

Paid Time Off (PTO)
Paid training and ongoing development.
Growth and advancement opportunities.
Positive and supportive team environment.
Learn valuable skills in shipping, printing, retail sales, customer service, and small business operations.
Work with a diverse customer base including local residents, professionals, and small business owners.

No shipping or printing experience? We are happy to train motivated individuals with strong customer service skills and a positive attitude.

Apply for Retail Sales Associate / Customer Service Representative – The UPS Store

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Other Information

Why do you think you are the best fit for this position?

Can you perform the physical tasks associated with the job? Describe your physical condition in terms of being able to work on your feet all day, bend, and lift 40 to 75 pounds.

Do you have the skills or aptitude to operate (or quickly learn to operate) equipment such as scales, binding equipment, copiers, point-of-sale devices, laminating machines, fax machines, computer software, and other office equipment?

When can you begin work if you are selected for this position?

AI Usage Notice

This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

By submitting my application, I consent to the collection, storage, and processing of my personal data for the purposes of evaluating my candidacy for employment.

The UPS Store

If you have questions, please contact store1255@theupsstore.com