The Morton Arboretum is a world-renowned nonprofit organization dedicated to protecting and growing trees locally and globally. We are seeking a floor lead to join our team to provide a high level of customer service to members and visitors in The Arboretum Store. The successful candidate will be able to establish relationships, build rapport, and be able to effectively convey the Arboretum's mission with genuine passion. You’ll be part of a very special front-facing team working together to make the Arboretum exceptional.
Position Summary: Provide a high level of customer service to visitors in The Arboretum Store by assisting in the sales and merchandising of the various products for sale. Serve in lead capacity on selling floor, providing assistance and direction to staff and volunteers as needed.
Serve in a lead capacity on the selling floor by handling customer service issues, assisting and directing other staff and volunteers in regards to tasks and projects, overseeing restocking of the selling floor, dealing with computer issues and calling tech support when necessary, and handling any emergencies/crises that may arise. Inform store management of problems and unusual situations in a timely manner.
Fulfill the primary responsibility for selling merchandise and participate in suggestive selling and add-on sales. Gauge customer needs and make merchandise suggestions. Become familiar with and communicate the selling points of all merchandise.
Provide excellent customer service by welcoming customers as they walk into the Store, interacting with them on the selling floor, and answering questions about merchandise and the Arboretum in general. Sell merchandise and ring sales into computer POS system. Process phone orders and special orders. Wrap and pack merchandise for customers. Process returns. Implement Store policies regarding customer service issues.
Restock the selling floor with merchandise. Identify items in the stockroom that can move to the selling floor and assign staff to assist with restocking. Help to keep merchandise presentation neat, orderly, and attractive. Help to prepare merchandise for sale by inspecting, pricing and packaging new merchandise, as needed.
Open and close the Store by preparing the POS terminals at the beginning of the day, run credit card reports, check the POS system for new website orders, prepare deposit paperwork and balance the POS terminals at the end of the day according to established procedures. Run necessary reports, count the bank, and order change as needed.
Delegate the restocking of the sales counter with wrapping supplies, membership premiums and other office supplies to volunteers and sales associates, as needed. Help to maintain the cleanliness of the selling floor stock and displays.
Participate in monthly store meetings and assist with annual inventory.
Support Arboretum events by helping to set up, merchandise, and processing sales.
Other duties as assigned.
Qualifications: High school graduate required, some college preferred. 3+ years of retail or customer service experience preferred. Supervisory experience preferred. Strong telephone skills required. Experience utilizing POS software preferred, proficiency with Microsoft Office Suite, and Google applications beneficial with the ability to identify and troubleshoot issues by working closely with technical support in order to resolve technical problems.
Success Factors: Find satisfaction in working with the public and possess an outgoing, friendly, courteous and enthusiastic personality. Ability to relate effectively with people of various backgrounds and ages. Ability to embrace and operate in line with our employee core values to take ownership, work together, keep learning and make the Arboretum exceptional.
Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Physical Demands: Requires some physical activity: limited lifting and carrying, climbing a step ladder, standing for long periods of time.
Work Environment: Office and retail environment. Work is performed primarily indoors.
Equipment: General office equipment, point of sale (POS) system.
Schedule: Position requires regular weekday and weekend hours, and occasional holidays and evenings. Hours may fluctuate based on the seasonal needs of the Store.
All Arboretum employees will be required to be fully vaccinated against COVID-19 and provide proof of that status in order to maintain their employment.
The Morton Arboretum is a champion of diversity, supporting a culture of inclusion that attracts, inspires, and engages people to achieve success. The Arboretum is committed to hire and develop employees based on job-related qualifications irrespective of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, or veteran status. To increase diversity in professions related to the public garden realm, we encourage applications from underrepresented minorities, persons with disabilities, and veterans.
The Morton Arboretum is dedicated to complying with our obligations as an equal opportunity/affirmative action employer. All applicants are guaranteed equal consideration for employment.
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