We are seeking a customer service superstar to join our team of front line ambassadors who welcome 1 million visitors each year to the Arboretum. You will create a friendly, welcoming environment and consistently provide exceptional service to all guests. The Visitor Services team shares information, sells tickets and problem solves in a professional and courteous manner. Successful candidates will be able to multitask in a fast paced environment, be able to effectively adapt to change and be comfortable with electronic technology to utilize and troubleshoot our electronic ticketing system. Work occurs independently and as part of a team. You’ll be part of a great team working together to make the Arboretum exceptional.
Position Summary: Provide a knowledgeable and welcoming environment to Arboretum visitors and callers. Answer visitor inquiries, and perform retail transactions.
Provide friendly and welcoming customer service and accurately communicate Arboretum activities and policies. Ensure that visitor and member needs are met in a timely and friendly manner, including following-up and resolving customer issues.
Process retail transactions in person and in a call center environment, using point-of-sale, e-commerce, and registration software, including event ticket sales, membership sales, and stroller rentals.
Ensure that the work area is kept well-stocked and neat. Assist with stocking and organizing materials as needed.
Maintain excellent communication with both internal and external parties (supervisors, coworkers, volunteers, members, vendors, etc). Provide timely information to other Arboretum staff regarding customer interactions, comments, and suggestions. Attend regular training sessions.
Work Gatehouse shifts, outdoors, as needed in peak season and in support of special events.
Other duties as assigned.
Qualifications: High school diploma required. 2+ years in customer service required. Must be reliable and service oriented. Must be comfortable with technology and have experience using computers, a computerized point-of-sale system, and a multi-line phone. Must be energized by public contact and possess an outgoing, friendly, courteous, and enthusiastic personality. Must present professional image to the public by following the Arboretum/Visitor Services dress code. Proficiency with Microsoft Office and Google applications beneficial.
Success Factors: Customer service oriented individual who is able to relate effectively with people of various backgrounds and ages. Ability to be self-motivated, take charge/empowered personality. A willingness to continually learn about the Arboretum programs and mission. Ability to knowledgeably communicate information on programs, collections, and facilities of The Morton Arboretum. Ability to embrace and align with our employee core values to take ownership, work together, keep learning and make the Arboretum exceptional.
Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Physical Demands: Requires some physical activity: limited lifting and carrying (up to 40 lbs.), with prolonged periods of standing and walking.
Work Environment: Work is performed in a combined indoors and outdoors in all weather conditions.
Equipment: General office equipment, charge card terminal, VoIP (Voice over Internet Protocol) telephone, two-way radio, and computerized point-of-sale, registration, and e-commerce systems.
Schedule: Season runs from late August to early January. Evening, holiday, and weekend hours are required. May be asked to shorten or lengthen hours, based on organization needs.
For full consideration, please include resume and cover letter with application.
All Arboretum employees will be required to be fully vaccinated against COVID-19 and provide proof of that status in order to maintain their employment.
The Morton Arboretum is a champion of diversity, supporting a culture of inclusion that attracts, inspires, and engages people to achieve success. The Arboretum is committed to hire and develop employees based on job-related qualifications irrespective of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, or veteran status. To increase diversity in professions related to the public garden realm, we encourage applications from underrepresented minorities, persons with disabilities, and veterans.
The Morton Arboretum is dedicated to complying with our obligations as an equal opportunity/affirmative action employer. All applicants are guaranteed equal consideration for employment.
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