The Morton Arboretum's Information Technology Department is seeking someone with a balance of technical proficiency and friendly customer support skills to join their support and service team. You will be working with a diverse group of tree enthusiasts across multiple departments of this growing organization. The Information Technology department offers a broad range of technology services designed to meet the hardware, software, network infrastructure, telecommunications, audiovisual, and technical support needs of the Arboretum. This is an amazing opportunity to learn and further develop skills in computers and technology to make the Arboretum exceptional!

Position Summary: 

Ensure proper computer operation so that end users can accomplish business tasks. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment to ensure optimal system performance. Troubleshoot problem areas in a timely and accurate fashion, and provide end-user training and assistance where required.

Essential Functions: 

• Administer and resolve assigned helpdesk tickets by receiving and responding to incoming calls and emails regarding desktop problems.
• Perform onsite analysis, diagnosis, and resolution of complex system problems for staff, and recommend and implement corrective solutions.
• Install, configure, test, maintain, monitor, and troubleshoot staff workstations and related hardware and software in order to deliver required helpdesk service levels.
• Carry out computer equipment office move requests as assigned.
• Prepare tests and applications for monitoring workstation performance and provide related statistics and reports.
• Accurately document and resolve instances of desktop equipment or component failure, repair, installation, and removal.
• Set up and support audiovisual equipment and applications used in meetings, programs, and events.
• Demonstrate alignment with the Arboretum’s employee core values.

• Other duties as assigned.

Qualifications:

High school diploma or equivalent required. Associate or Bachelor’s degree, or in the pursuit of, in the Computer Science, Information Systems, or equivalent field preferred. Proficiency needed in Windows Operating System, Microsoft Office, and general knowledge of PC hardware and printers. Experience with Google applications required. 

Success Factors:

Customer service oriented individual with strong oral and written communications skills, and the ability to effectively work with individuals of diverse ages and backgrounds. 

Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Physical Demands: Requires some physical activity: limited lifting (up to 30 lbs.).

• Work Environment: Work is performed primarily indoors, in an office setting, although travel within the campus among facilities is occasionally required. 
• Equipment: General office equipment, computer hardware, software, printers, network hardware, teleconference equipment.
• Schedule: Position may require occasional evening and weekend hours.