Learning and Engagement Coordinator

Lisle, IL
Full Time

The Morton Arboretum offers an array of programs that serve a range of audiences — from young children and their families to industry professionals and lifelong learners. To provide the best experience for our various audiences, the Arboretum seeks a coordinator who will support staff in Learning in Engagement, which encompasses the following departments: Community Engagement, Education, Exhibitions, Knowledge Management, and Special Events. We are seeking an experienced Coordinator to provide support for the team as we develop new programs that will expand on our efforts to engage diverse audiences. In order to be successful in this position, the candidate will need to be detail-oriented, well-organized, and straightforward in communicating with staff within the department and with program participants.

Position Summary: Support Learning and Engagement teams, including duties specifically dedicated to Registrar responsibilities. Coordinate a calendar of annual activities to allocate programmatic support across the department based on seasonal cycles of increased demand on staff time. Assist with program and event staff coverage as required. 

Essential Functions: 

  • Demonstrate familiarity with Learning and Engagement offerings to assist colleagues, as well as customers with a range of questions, interests, and requests about the Arboretum, and assist with registration during seasonal registration periods. 

  • Compile bookkeeping-based reporting in coordination with the Business Office to reconcile revenues and costs, issue deposit reports (cash, checks, and credit card), reconcile accounts, and allocate income to Education subprograms. 

  • Work with Education’s administrative team (director, program coordinator, registrar) by dedicating a regular portion of a weekly schedule to processing program registrations, compiling enrollment reporting, and assisting with customer service delivery.

  • Rotate between Learning and Engagement teams to support programming and outreach efforts as required based on seasonal need. This may include but not be limited to acting as: 

    • Program support for online classes, monitoring audience chat, and assisting presenters with nuances of online delivery

    • Lunch monitor during spring and fall field trip programming

    • Program Assistant/Substitute Teacher with early childhood programming at various destinations on-grounds

    • Roster reporting on various programs 

    • On-site support for Special Events

  • Participate in department-wide discussions on developing new programming content, delivery formats, and intended outcomes to further the Arboretum’s strategic plan and educational mission. 

  • Assist Learning and Engagement leadership to coordinate that synergies across the department are identified, explored, and implemented.

  • Provide limited administrative support to the VP of Learning & Engagement and as administrative point person to the department. 

    • Compile reports and budgets, including monitoring the Learning and Engagement admin budget

    • Schedule meetings as needed

  • Demonstrate alignment with the Arboretum’s employee core values to be inclusive, take ownership, work together, keep learning, and make the Arboretum exceptional.

  • Other duties as assigned.

Qualifications: High school diploma required, Bachelor’s degree preferred.  2+ years customer service and previous experience with formal or informal education preferred. Experience with databases, data entry, and report writing required. Effective office skills, bookkeeping, and record keeping required. Excellent oral and written communication skills are essential. Requires high-level confidentiality, organizational skills, detail orientation, strong interpersonal skills, and an ability to work in a team environment with all levels of internal staff as well as external instructors and students. Proficiency with Microsoft Office beneficial and experience with Google applications and Zoom web conferencing required. Must become certified and maintain certification in First Aid and CPR (classes provided). Bilingual English-Spanish fluency a plus.

Success Factors: Ability to communicate clearly is essential. Ability to work sensitively and effectively with a diverse group of people. Ability to work independently while exercising sound judgment and discretion. Energized by public contact and good judgment in responding with consistent courtesy to questions, requests, and problems.

Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Physical Demands: Requires some physical activity:  limited lifting and carrying (up to 25 lbs.), and prolonged periods of sitting. 

  • Work Environment: Work is primarily performed indoors in an office setting, with some outdoor activity for programs and events. This is a hybrid-eligible position

  • Equipment: General office equipment.

The Morton Arboretum is a champion for diversity, supporting a culture of inclusion that attracts, inspires, and engages people to achieve success. The Arboretum is committed to hire and develop employees based on job-related qualifications irrespective of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, or veteran status. To increase diversity in professions related to the public garden realm, we encourage applications from underrepresented minorities, persons with disabilities, and veterans.  

The Morton Arboretum is dedicated to complying with our obligations as an equal opportunity/affirmative action employer. All applicants are guaranteed equal consideration for employment. 

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If you have questions, please contact jobs@mortonarb.org