Hotel General Manager

Ghoman Hotels and Resorts | Residence Inn by Marriott

Location: 11895 N. Meridian Street, Carmel, Indiana 46032, USA
Employment Type: Full-Time | On-Site

COMPENSATION & EXECUTIVE BENEFITS

Annual Salary: $75,000–$110,000, Based on Qualifications and Experience

Quarterly Performance Bonus Opportunities Available

Annual Performance Bonus Opportunities Available

Relocation Expense Assistance Available for Qualified Candidates

Additional benefits include health, dental, and vision insurance, paid time off, and professional development opportunities.

MANDATORY QUALIFICATION: Previous Management Experience at a Marriott-Branded Hotel

Candidates must have direct hotel management experience with a Marriott-branded property to be considered for this position.

Position Summary

Ghoman Hotels and Resorts is seeking an accomplished, performance-driven Hotel General Manager to lead operations at our Residence Inn by Marriott property in Carmel, Indiana.

The General Manager will have overall responsibility for hotel operations, financial performance, revenue optimization, guest satisfaction, team development, and brand compliance. This leadership position requires a strategic and hands-on hospitality professional who can drive profitability, strengthen operational performance, develop high-performing teams, and consistently deliver an exceptional guest experience.

The ideal candidate will possess substantial Marriott hotel management experience, strong financial and commercial acumen, and a demonstrated record of achieving operational and business objectives.

Key Responsibilities

1. Strategic Leadership and Hotel Operations

• Direct all aspects of daily hotel operations, ensuring alignment with Marriott brand standards, company policies, and established operating procedures.

• Provide strategic direction and operational oversight to front office, housekeeping, maintenance, breakfast operations, and other hotel departments.

• Establish measurable performance objectives and hold department leaders accountable for operational results.

• Conduct regular leadership meetings to evaluate performance, resolve challenges, and implement continuous improvement initiatives.

• Maintain operational readiness, service consistency, and high standards of property presentation.

• Oversee guest relations and ensure timely resolution of complaints through effective service recovery.

• Ensure compliance with applicable health, safety, security, fire, and regulatory requirements.

2. Financial Management and Profitability

• Develop and manage annual operating budgets, financial forecasts, and capital expenditure plans.

• Maintain accountability for hotel revenue, profitability, operating expenses, and overall financial performance.

• Analyze profit and loss statements, departmental results, labor expenses, and financial trends to identify improvement opportunities.

• Implement effective cost-control measures without compromising guest satisfaction or brand standards.

• Establish financial targets and develop action plans to achieve budgeted performance.

• Prepare and present accurate financial and operational reports to ownership and corporate leadership.

• Identify opportunities to improve operating margins, optimize resources, and strengthen the property's financial results.

3. Revenue Strategy and Commercial Performance

• Partner with sales and revenue management teams to maximize occupancy, room rates, and total hotel revenue.

• Monitor key performance indicators, including occupancy, Average Daily Rate (ADR), and Revenue per Available Room (RevPAR).

• Support pricing strategies, demand forecasting, inventory management, and revenue optimization.

• Analyze competitor performance, market conditions, customer demand, and local business opportunities.

• Develop initiatives to grow corporate accounts, extended-stay business, group bookings, and other relevant market segments.

• Evaluate sales performance and support strategies that strengthen market share and long-term revenue growth.

4. Talent Management and Organizational Development

• Lead recruitment, selection, onboarding, training, and retention of qualified hotel personnel and department leaders.

• Establish clear expectations, performance standards, and accountability across all departments.

• Coach and develop managers and supervisors to strengthen leadership effectiveness and operational execution.

• Monitor staffing requirements, scheduling, productivity, employee engagement, and labor costs.

• Conduct performance reviews and implement development plans aligned with business objectives.

• Promote a professional, inclusive, collaborative, and guest-focused workplace culture.

• Address employee relations matters consistently and in accordance with company policies and applicable employment laws.

5. Marriott Brand Standards and Guest Experience

• Ensure consistent adherence to Marriott brand standards, service expectations, and quality assurance requirements.

• Monitor guest satisfaction results, online reviews, and customer feedback to identify performance trends.

• Implement corrective action plans to address service deficiencies and improve the guest experience.

• Prepare the property for Marriott inspections, brand audits, and internal operational reviews.

• Maintain high standards of cleanliness, room readiness, service delivery, and public-area presentation.

• Establish a culture of hospitality, accountability, and continuous service improvement.

6. Sales, Marketing, and Business Development

• Collaborate with sales, marketing, and revenue management teams to achieve business development and revenue targets.

• Build and maintain relationships with corporate clients, local businesses, community organizations, and other business partners.

• Identify opportunities to increase extended-stay bookings, corporate travel, relocation business, and group demand.

• Support local market outreach, account development, and customer retention initiatives.

• Evaluate market trends and competitor strategies to identify opportunities for sustainable growth.

• Align commercial initiatives with the property's financial objectives and brand positioning.

7. Property Maintenance and Asset Management

• Oversee preventive maintenance, property upkeep, and facility management to maintain brand and operational standards.

• Coordinate with maintenance personnel and qualified vendors to address repairs and equipment issues promptly.

• Monitor procurement, inventory, purchasing practices, and vendor performance.

• Identify capital improvement requirements and recommend projects that enhance property condition and operating efficiency.

• Maintain appropriate controls to protect company assets and minimize unnecessary expenses.

• Ensure the property remains compliant with applicable safety, security, and building requirements.

8. Compliance, Risk Management, and Corporate Reporting

• Ensure compliance with applicable employment laws, hospitality regulations, safety requirements, and company policies.

• Maintain accurate operational, financial, staffing, and performance documentation.

• Communicate regularly with ownership and corporate leadership regarding financial results, operational priorities, and business risks.

• Implement internal controls and operational procedures to support accountability and risk mitigation.

• Monitor departmental execution and ensure timely resolution of identified compliance or performance issues.

Required Qualifications

Education

• Bachelor's degree in Hospitality Management, Hotel Management, Business