Front Desk-Holiday Inn Fortune Cir.

The Ghoman Group
5601 Fortune Cir W, Indianapolis, IN
Full Time
$14 – $20 an hour

Job Description: AM / PM Front Desk Agent

Company: Holiday Inn Indianapolis Airport North
Position: AM Front Desk Agent / PM Front Desk Agent
Pay Rate: $14.00–$16.00 per hour

STARTING BONUS: UP TO $1,000!

Details and eligibility will be discussed during the interview.

Joining: Immediate

Location:
Holiday Inn Indianapolis Airport North
5601 Fortune Circle West, Indianapolis, IN 46241

Contact Person: Rachel Jean
Phone: +1 (616) 405-2931

Job Summary

Holiday Inn Indianapolis Airport North is seeking a friendly, professional, and guest-focused Front Desk Agent for morning (AM) and evening (PM) shifts. The ideal candidate will provide excellent customer service, assist guests with check-in and check-out, handle reservations and payments, and ensure a positive guest experience throughout their stay.

Key Responsibilities

Welcome guests warmly and provide courteous, professional service.
Process guest check-ins and check-outs accurately and efficiently.
Handle guest payments, post charges to appropriate accounts, and balance cash at the end of each shift.
Respond to guest inquiries, requests, and complaints professionally.
Provide information about hotel amenities, room rates, special offers, and local attractions.
Operate the hotel telephone and switchboard.
Assist with reservations and room assignments.
Coordinate with housekeeping, maintenance, and other departments.
Maintain accurate guest records and follow hotel procedures.
Manage room keys and complete daily front desk checklists.

Qualifications and Requirements

High school diploma or equivalent.
Previous hotel front desk or customer service experience preferred.
Excellent communication and interpersonal skills.
Professional appearance and positive attitude.
Basic computer skills and attention to detail.
Ability to stand for extended periods.
Flexibility to work AM or PM shifts, weekends, and holidays.
Ability to work independently and as part of a team.

Compensation and Benefits

Hourly Pay: $14.00–$16.00, depending on experience.
Starting Bonus: Up to $1,000; details will be discussed during the interview.
Immediate Joining Preferred

How to Apply

Interested candidates are encouraged to apply.

Contact Person: Rachel Jean
Phone: +1 (616) 405-2931

Join our team and help us deliver an exceptional guest experience!

Apply for Front Desk-Holiday Inn Fortune Cir.

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AI Usage Notice

This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

By submitting my application, I consent to the collection, storage, and processing of my personal data for the purposes of evaluating my candidacy for employment.

The Ghoman Group