BDC Call Center Representative

Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Call Center Team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.

At THE COLLECTION, we provide a level of professional service that truly set us apart from the rest. Our employees are a valuable resource and an essential part of why we are able to provide our customers with the best. THE COLLECTION is not your typical dealership; we have an extraordinary elite team of employees and we are looking to grow that team with passionate, motivated people. Above all, we have a premium environment where there is the highest standard of honesty and integrity when conducting business. Plus, we offer one of the most robust benefits packages in the industry.  Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.  If you have interest in working in fast-paced, high-reward industry; you've come to the right place. There's plenty of room to grow at THE COLLECTION!

What We Offer:

• Medical and Dental
• 401k Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Health and wellness
• Flexible Work Schedule
• Discounts on products and services

Job Responsibilities:

• Handling of incoming and outgoing phone calls and emails.

• Work in our on-site call center and handle our customer contacts, service, and follow-up

• Set appointments for service team and gauge customer satisfaction.

• Answer customer internet inquires by both email and phone.

• Schedule service appointments and reschedule no show customers.

• Contact customers based on current marketing incentives.

• Explaining product performance, application and benefits to prospects and describing all optional equipment available for customer purchase.

• Following up in a manner that results in the customer visiting the dealership.

• Introducing customers to service department personnel to emphasize the quality and efficiency of service repairs and maintenance available in the dealership’s service department.

• Following up on all unsold customers, and any special requests to be sure that all customer expectations are met.

• Maintaining a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.

Job Requirements:

• Excellent computer skills required.

• Knowledgeable to call center environment.

• Automotive experience helpful but not required.

• Able to communicate persuasively with customers to set appointments.

THE COLLECTION is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, work experience and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

THE COLLECTION reserves the right to require candidates to submit to a background check and drug screen in consideration of obtaining employment to the extent permitted by law.