Guest Services Representative

Newport, RI
Full Time


As a family-owned and operated luxury boutique hotel, you are the most important asset to the happiness of our guests. You bring a unique blend of experience, passion, and sincerity to your role. You'd join a group of like-minded hospitality professionals who strive to learn from and support one another. As your career aspirations are achieved, you'll have the chance to experience additional opportunities and growth, both professionally and personally.

Job Description: Provide superior guest service by following all of The Chanler service standards. Display enthusiasm and poise when dealing with guests and accommodating their every need. Making, modifying, and canceling room reservations. Deliver professional and warm pre-arrival/reservations, arrival, and departure experiences for all of our guests, as well as extend the same level of service throughout the guest stay. Guest Service Representatives are also expected to work closely with every other department to comply with guests' needs, safety, and enjoyment during their stay.


  • High School Degree
  • College Degree is preferred
  • 2+ years hotel experience
  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone
  • Strong computer skills
  • Excellent time management and organizational skills.
  • Must be available to work days, nights, weekends, and holidays
  • Ability to stand and lift and/or move up to 50 pounds

Live and work in New England's premier summer destination. Revel in the Gilded Age with mansion tours, sailing, beach days, art galleries, shopping, and so much more. 

Employees of The Chanler are provided uniforms, parking, preferred pricing on food and beverage, health insurance, vision, and dental for individuals, families, couples, and domestic partners, 401K, and vacation paid time off. 

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