Warranty Adminstrator and Customer Service Representitive

At Teton Volkswagen, we are committed to an environment where the customer is always treated with respect and dignity. Growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today!

What We Offer

• Medical, Dental & Vision Insurance

• 401K Plan

• Paid time off and vacation

• Growth opportunities

• Paid Training

• Employee vehicle purchase plans

• Long term job security

• Health and wellness

• Discounts on products and services

Job Summary: Supports Teton Auto Group service and parts department in the handling of all warranty claims and processing customers in service department. Shuttle Driver when needed as well as other customer service-related functions. Claims processing is not limited to manufacture warranty also includes pre delivery inspection, transportation claims, and third-party warranty. Communicate early and often with technicians, service advisors, parts associates, service manager, and parts manager as needed for the timely processing and payment of all claim

Responsibilities

• Oversee administration of warranty claims as well as training and supervising of service department.

• Reinforces company policies and adheres to company standards.

• Encourages compliance with applicable laws and regulations.

• Maintain good working relationship with factory(s) and foster positive employee relations.

• Work with service advisors, parts personnel, technicians, and service managers to ensure all claims are submitted in a timely fashion and claims are monitored closely until paid.

• Keep and accurate record of claims and status as instructed by Manufacturers.

• Review warranty claims to ensure all aspect of the claim meet the manufacturers’ requirements, continually preparing for a warranty audit.

• Recording concerns by technician and advisor to establish any consistent patterns, if said patterns occur then ongoing training will be provided to ensure problem is corrected.

• Work closely with Parts & Service Representatives of Manufacturers on any assistance or questions regarding warranty claims.

• Ensure organizational skills, written and verbal communication are exceptional to be more efficient in submitting, processing and payment of claims. Post all paid warranty reports to accounting on a weekly basis.

• Answer incoming calls and schedule appointments and/or address customer concerns, as necessary.

• Assist in cashiering as needed for coverage and training.

Qualifications

• Organized and friendly personality

• Demonstrated ability to manage others

• Time management skills

• Fantastic communication skills with your customers

• Professional, well-groomed personal appearance

• Consistent record of service and sales success

• Strong record of positive customer satisfaction results

• Must be willing to work some weekends and evenings

• Team oriented and self-motivated

• Able to work with little supervision

• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.