Service Advisor

Key Responsibilities:

• Assist customers in identifying, locating, and purchasing equipment parts.
• Provide excellent customer service by answering inquiries, resolving complaints, and ensuring customer satisfaction.
• Collaborate with the service team to schedule appointments and ensure timely completion of repairs.
• Maintain accurate inventory records and perform regular stock checks to ensure availability of parts.
• Utilize technical knowledge to advise customers on appropriate parts and accessories for their vehicles.
• Handle administrative tasks such as processing orders, preparing invoices, and maintaining customer records.

Qualifications:

• Strong knowledge of equipment parts and equipment repair, including identification, compatibility, and application.
• Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• Proficiency in computer systems and software used for inventory management and customer relations.
• Technical certifications or training is a plus.