Service Writer: Central Road Services

About the Role:

We are looking for a well-organized and customer-oriented Service Writer to become part of our Central Road Services team. In this position, you will communicate clearly with our road service technicians to arrange repairs for both rental and service breakdowns. You will be tasked with ensuring quick communication with customers, promptly contacting them to schedule their requested services, invoicing repairs in a timely manner, sourcing necessary parts for repairs, collaborating with the Service Manager to identify warranty failures, approving daily labor for technicians, and collaborating with other service writers to maximize resource efficiency.

Business Operating Hours/Schedule: Monday through Friday, 7:30 am - 5:00 pm

In this role, you can expect to:

1. Technician Management & Coordination
1. Effectively schedule and distribute workload to technicians based on their skills, availability, and the nature of the repair.
2. Manage and optimize technician workload to maximize efficiency and minimize downtime.
3. Approve technician labor hours daily, ensuring accuracy and adherence to established procedures.
2. Invoicing, Warranties, & Administration
1. Accurately and promptly invoice customers for completed repairs, including labor, parts, and any applicable taxes or fees.
2. Review invoices for accuracy and completeness before presenting them to customers.
3. Explain charges and answer customer questions regarding their invoices.
4. Process payments and maintain accurate records.
5. Work closely with the Central Road Service Manager to identify and document warrantable failures according to manufacturer guidelines and submit warranty claims.
3. Customer Communication

1. 1. Promptly and professionally answer customer inquiries regarding service needs for breakdowns (service and rental).
   2. Accurately document customer concerns  to create detailed repair orders.
   3. Contact customers promptly to schedule requested services, providing estimated timelines and costs.
   4. Proactively contact customers to provide updates on repair progress, discuss additional findings, and obtain necessary approvals.
2. Other Duties:
   1. Collaborate with Parts Specialists at various locations to identify, order, and expedite delivery of required parts for repairs. Follow up on parts orders and communicate delays to customers promptly.
   2. Collaborate with other Service Writers to share resources and ensure efficient coverage during peak periods or absences.
   3. Participate in training programs to enhance skills and knowledge.
   4. Adhere to all company policies and procedures.
   5. Perform other duties as assigned by Manager.

Qualifications:

• High School Diploma, GED, Technical or Trade School
• Experience in a service writer, customer service, or related role within the automotive, equipment, or similar industry preferred.

Skills and Abilities:

• Excellent communication, interpersonal, and customer service skills.
• Proficiency in using computer systems and software, including service management software and Microsoft Office Suite.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Detail-oriented with strong organizational skills.

Why Leppo?

Leppo Rents, a leader in the construction equipment sales and rental business, is dedicated to serving our customers’ equipment needs with the best products, the best support, and the best people available. We have been growing our coworker's careers since 1945 when our first store opened in Akron, OH. When you join Leppo, here are a few of the exciting things we can offer you:

• Medical, Dental, & Vision
• Company Paid Life Insurance/AD&D, STD, and LTD. 
• 401K Plan + Match
• 7.5 Paid Holidays,  2.5 weeks PTO your first year, and parental leave!
• Wellness Incentive Program + Clothing Allowance
• Product & Service Discounts
• Performance-Based Quarterly & Annual Bonuses
• Celebration Luncheons and Milestone Anniversary Gifts

Company Culture:

Leppo Rents, a leader in the construction equipment sales and rental business, is dedicated to serving our customers’ equipment needs with the best products, the best support, and the best people available. We continue to receive awards for the best products and best places to work year after year. We do so because as a coworker of Leppo, we are all guided by the Leppo Way:

1. We Will Meet Our Commitments
2. We Will Be Thorough
3. We Will Make Good Decisions
4. We Will Ask Questions

Equal Opportunity Employer:

Leppo Rents is proud to be an Equal Opportunity Employer. Applicants are selected without regard to race, ethnicity, creed, color, religion, sex, age, national origin or ancestry, disability, genetic information, veteran/military status, sexual orientation, gender identity, or other protected characteristics under federal, state, or local law.

This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Leppo Rents is an at-will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason.