Call Center Representative

Job Ad: Call Center Representative 

Company: Think Tell Junction
Location: Los Angeles, CA
Salary: $37,000 - $46,000 per year
Job Type: Full-time

Work Type: In-person (strictly on-site)

About Us

Think Tell Junction is a growing leader in communications solutions, dedicated to connecting people with top-quality service and technology. We pride ourselves on a supportive team culture, professional growth opportunities, and our commitment to excellence in customer satisfaction. Join us as we strive to make every customer experience outstanding.

Job Description

ThinkTell Junction We are seeking a dedicated and dynamic Call Center Representative to join our growing team. In this role, you will be the first point of contact for our customers, providing exceptional service and support while addressing inquiries, resolving issues, and ensuring a positive customer experience. As a Call Center Representative, you will have the opportunity to work in a fast-paced environment, utilizing your strong communication skills and problem-solving abilities to assist customers effectively.  

Responsibilities

• Answer incoming calls and respond to customer inquiries in a courteous and professional manner.
• Provide accurate information about products and services to customers.
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
• Document all customer interactions and maintain detailed records in the system.
• Assist with order processing and track delivery status for customers.
• Conduct follow-up calls to ensure issue resolution and customer satisfaction.

Skills & Qualifications

• High school diploma or equivalent; additional education or training in customer service preferred.
• Proven experience in a call center or customer service role is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and customer-focused mindset.
• Ability to handle stressful situations with professionalism and composure.
• Proficient in using computers and navigating multiple software applications.

Benefits

• Competitive salary with performance-based incentives
• Health, dental, and vision insurance
• Paid time off and sick leave
• Career advancement opportunities
• A friendly and supportive work environment

At Think Tell Junction, we value team members who bring enthusiasm, empathy, and dedication to customer care. If you’re looking to grow your career and make a positive impact, we encourage you to apply!

Note On-campus work in  Los Angeles