Call Center Agent

Job Ad:  Call Center Agent  Think Tell Junction (San Antonio, TX)

Job Title Call Center Agent
Company: Think Tell Junction
Location: San Antonio, TX
Salary: $17 - $23 per hour
Job Type: Full-Time

Work Type: In-person (strictly on-site)

About Us:
Think Tell Junction is a dynamic and innovative company specializing in providing exceptional products and services to our clients. Based in San Antonio, we pride ourselves on our customer-centric approach and commitment to excellence. Our team is dedicated to building lasting relationships with clients and helping them achieve their goals.

Job Description:
We are seeking a motivated and dedicated Call Center Agent to join our dynamic team. As a Call Center Agent, you will be the first point of contact for our customers, playing a crucial role in delivering exceptional service and support. Your primary responsibility will be to handle incoming calls, addressing inquiries, resolving issues, and ensuring customer satisfaction.  

Responsibilities:

• Answer incoming customer calls promptly and professionally.
• Manage customer inquiries, complaints, and feedback effectively to ensure high satisfaction.
• Provide accurate information regarding products and services to customers.
• Document and track customer interactions in the CRM system for follow-ups and record-keeping.
• Collaborate with team members and other departments to resolve customer issues promptly.
• Maintain up-to-date knowledge of company policies, procedures, and product offerings..

Skills Required:

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Proven experience in a call center or customer service environment is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and conflict resolution skills.
• Ability to multitask and handle a high volume of calls efficiently.
• Familiarity with CRM systems and call center technology is beneficial.

Benefits:

• Competitive hourly wage ranging from $17 to $23.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional growth and advancement.
• Supportive and collaborative work environment.

If you’re eager to kickstart your career in sales and make a difference, apply today to join Think Tell Junction as an Call Center Agent !

Note On-campus work in  San Antonio, TX