Call Center Representative

Job Ad:  Call Center Representative  Think Tell Junction (San Antonio, TX)

Job Title Call Center Representative 
Company: Think Tell Junction
Location: San Antonio, TX
Salary: $17 - $23 per hour
Job Type: Full-Time

About Us:
Think Tell Junction is a dynamic and innovative company specializing in providing exceptional products and services to our clients. Based in San Antonio, we pride ourselves on our customer-centric approach and commitment to excellence. Our team is dedicated to building lasting relationships with clients and helping them achieve their goals.

Job Description:
We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support via phone and other communication channels. You will play a crucial role in maintaining customer satisfaction and loyalty by addressing inquiries, resolving issues, and ensuring a positive experience with our company. 

Responsibilities:

• Handle inbound and outbound calls from customers in a professional manner.
• Provide accurate information to customers regarding products and services.
• Resolve customer complaints and issues efficiently and effectively.
• Document customer interactions and transactions in our database.
• Follow up with customers to ensure their issues have been resolved to satisfaction.
• Stay updated on product knowledge and service offerings to provide informed assistance.

Skills Required:

• High school diploma or equivalent; associate degree preferred.
• Proven experience in a customer service or call center role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and conflict resolution skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in using computers and familiarity with CRM software.

Benefits:

• Competitive hourly wage ranging from $17 to $23.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional growth and advancement.
• Supportive and collaborative work environment.

If you’re eager to kickstart your career in sales and make a difference, apply today to join Think Tell Junction as an Call Center Representative !