Call Center Agent

Job Ad:  Call Center Agent Think Tell Junction (San Antonio, TX)

Job TitleCall Center Agent
Company: Think Tell Junction
Location: San Antonio, TX
Salary: $17 - $23 per hour
Job Type: Full-Time

About Us:
Think Tell Junction is a dynamic and innovative company specializing in providing exceptional products and services to our clients. Based in San Antonio, we pride ourselves on our customer-centric approach and commitment to excellence. Our team is dedicated to building lasting relationships with clients and helping them achieve their goals.

Job Description:
We are seeking a highly motivated and skilled Call Center Agent to join our dynamic team. In this role, you will be the front-line representative for our company, providing exceptional customer service and support over the phone. You will engage with customers to handle inquiries, resolve issues, and ensure an outstanding experience with every interaction 

Responsibilities:

• Handle incoming calls from customers in a professional and courteous manner.
• Respond to customer inquiries and provide accurate information regarding products and services.
• Resolve customer complaints and issues efficiently while ensuring customer satisfaction.
• Document and update customer records and interactions in the database accurately and promptly.
• Collaborate with team members and departments to address customer needs effectively.
• Follow up on customer interactions to ensure resolution and maintain ongoing relationships.

Skills Required:

• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Proven experience in a call center or customer service role is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in using computers and various software applications.
• A positive attitude and a passion for helping customers.

Benefits:

• Competitive hourly wage ranging from $17 to $23.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional growth and advancement.
• Supportive and collaborative work environment.

If you’re eager to kickstart your career in sales and make a difference, apply today to join Think Tell Junction as an Call Center Agent!