Call Center Agent

Job Ad: Call Center Agent

Company: Think Tell Junction
Location: Los Angeles, CA
Salary: $37,000 - $46,000 per year
Job Type: Full-time

Work Type: In-person (strictly on-site)

About Us

Think Tell Junction is a growing leader in communications solutions, dedicated to connecting people with top-quality service and technology. We pride ourselves on a supportive team culture, professional growth opportunities, and our commitment to excellence in customer satisfaction. Join us as we strive to make every customer experience outstanding.

Job Description

ThinkTell Junction We are seeking a dynamic and motivated Call Center Agent to join our customer service team. In this role, you will be the voice of our company, providing exceptional customer support and assistance to our clients. As a Call Center Agent, you will handle inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring that all interactions reflect our commitment to quality service.  

Responsibilities

• Handle inbound and outbound calls in a professional manner.
• Provide accurate information to customers regarding products and services.
• Resolve customer complaints and issues efficiently to ensure customer satisfaction.
• Document all interactions with customers in the company database.
• Follow up on customer inquiries to ensure complete resolution.
• Meet or exceed individual and team performance goals.

Skills & Qualifications

• High school diploma or equivalent; college degree preferred.
• Proven experience in a customer service or call center role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively under pressure and handle difficult customers.
• Proficiency in using computer systems and call center software.

Benefits

• Competitive salary with performance-based incentives
• Health, dental, and vision insurance
• Paid time off and sick leave
• Career advancement opportunities
• A friendly and supportive work environment

At Think Tell Junction, we value team members who bring enthusiasm, empathy, and dedication to customer care. If you’re looking to grow your career and make a positive impact, we encourage you to apply!

Note On-campus work in  Los Angeles