Call Center Representative

Job Ad:  Call Center Representative Think Tell Junction (San Antonio, TX)

Job Title: Call Center Representative
Company: Think Tell Junction
Location: San Antonio, TX
Salary: $17 - $23 per hour
Job Type: Full-Time

About Us:
Think Tell Junction is a dynamic and innovative company specializing in providing exceptional products and services to our clients. Based in San Antonio, we pride ourselves on our customer-centric approach and commitment to excellence. Our team is dedicated to building lasting relationships with clients and helping them achieve their goals.

Job Description:
We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met effectively and efficiently. As a Call Center Representative, you will engage with clients through various communication channels, including phone, chat, and email, addressing inquiries, resolving issues, and providing information about our products and services 

Responsibilities:

• Handle incoming calls and respond to customer inquiries in a timely manner
• Provide accurate information about products and services to customers
• Resolve customer complaints and issues with empathy and professionalism
• Document all customer interactions in our database for future reference
• Follow up with customers to ensure their concerns have been addressed
• Assist in training new employees on call center procedures and best practices

Skills Required:

• High school diploma or equivalent; further education is a plus
• Proven experience as a call center representative or similar customer service role
• Excellent verbal and written communication skills
• Strong listening skills and the ability to empathize with customers
• Ability to multitask effectively and manage time efficiently
• Familiarity with CRM systems and practices

Benefits:

• Competitive hourly wage ranging from $17 to $23.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional growth and advancement.
• Supportive and collaborative work environment.

If you’re eager to kickstart your career in sales and make a difference, apply today to join Think Tell Junction as an Call Center Representative!