Vice President of Operations

Ferndale, WA 98248, WA
Full Time


Here at Superfeet, we are proud to be an unusual, exceptional company!  We are looking for passionate, diverse, team-minded people to join us in our quest to help as many feet as possible. If you’re looking for a workplace culture founded on core values and putting people first… you’ve found it! You can learn more about Superfeet's history by visiting us at

Are you ready to lead as Superfeet’s Vice President of Operations, driving operational excellence and ensuring our products reach consumers worldwide with unparalleled quality and efficiency? Here's your chance to make a significant impact as an essential member of the Executive Leadership Team and a key leader of our global organization. You'll shape our operational strategy, making sure our supply chain runs smoothly, keeping our quality top-notch, and finding smart ways to save costs. You'll lead a fantastic team and work with every department in our organization—which makes you very lucky because we’ve got an amazing group of employees at Superfeet. If you're all about making things run like clockwork and making people's lives better, let's chat!

We will:

  • Value your contributions

  • Push you to grow, innovate, and challenge the status quo

  • Care about you having balance in your life

  • Provide an excellent total rewards package including (but not limited to)

    • Competitive salary

    • 100% employer-paid premiums for medical, dental, vision, life insurance, short and long-term disability and an employee assistance program

    • Paid vacation, sick time, and time off to volunteer in our incredible community

    • Employer match for traditional or ROTH 401(k)

    • $1,000 annual contribution to the charity of your choice

    • Discounts on our products (think: free!)

    • And lots more

You will:

  • Define key performance indicators (KPIs) and metrics to monitor operational performance, analyze data insights, and drive data-driven decision-making

  • Drive a culture of continuous improvement and operational excellence, implementing best practices and initiatives to optimize workflows and achieve operational goals

  • Develop and execute strategic plans to optimize operational efficiency, streamline processes, and maximize profitability

  • Oversee the end-to-end supply chain, from procurement to distribution, to ensure timely delivery of high-quality products to our customers

  • Implement and maintain rigorous quality control standards to uphold product excellence and customer satisfaction

  • Leveage your experience managing multiple warehouse locations and 3PL relationships, to ensure efficient operations and timely delivery

  • Identify cost-saving opportunities, negotiate favorable contracts with suppliers, and manage budgets to achieve cost targets while maintaining quality standards

  • Lead and mentor a high-performing operations team, fostering a culture of inclusion, collaboration, accountability, and continuous improvement

  • Collaborate with other departments such as sales, marketing, and finance to align operational strategies with overall business goals

  • Leverage technology and innovative solutions to enhance operational efficiency, automate processes, and drive digital transformation

  • Identify and mitigate operational risks, ensuring compliance with regulatory requirements and industry standards

Your Skills and Abilities:

  • Possess the ability to lead and inspire teams, set a clear vision and drive operational goals forward

  • Strong analytical skills and ability to leverage data for strategic decision-making

  • Knowledge of industry trends, regulations, and best practices in operations management

  • Strategic thinker, aligning operations with overall business objectives while anticipating future challenges and opportunities

  • Strong analytical and problem-solving abilities

  • Sound judgment in making complex decisions

  • Excellent communication and intrapersonal skills that effectively convey ideas and influence outcomes

  • Ability to develop and implement operational strategies to optimize processes and drive efficiencies

  • Unwavering commitment to ethical standards and compliance with regulatory requirements

  • Embrace innovation and technology to drive operational improvements

  • Results-driven, focusing on achieving measurable results, meet KPIs and continuously improve

  • Embrace and live the Superfeet purpose:  to make a positive difference in all the lives you touch

Your Experience:

  • 10-15 years of proven leadership experience in operations management, preferably in consumer products industry


Compensation: $120,000 - $155,000/year DOE

Work Location: Ferndale, WA

About Us

For more than 40 years, Pacific Northwest-based Superfeet has been creating innovative insoles featuring the Superfeet shape, helping millions of people worldwide experience unparalleled comfort, pain relief, and performance.  Today, through the latest advancements in 3D-printing technology, Superfeet is breaking down barriers associated with custom products by providing easier access to state-of-the-art personalized fit. 

Superfeet gives 1% of sales and countless volunteer hours to help others shape a strong foundation for a healthy future.  Driven by a singular purpose: to make a positive difference in people’s lives, we partner with world-class brands to bring the doctor-recommended Superfeet shape to more people worldwide.  If we’re going to help as many feet as we can, we need innovative people who embrace our culture.

As part of our standard hiring process for new employees, employment with Superfeet will be contingent upon the successful completion of a drug screen and background check. Candidates must be 18 years or older to apply.

At Superfeet, our purpose is to make a positive difference in all the lives we touch by shaping a strong foundation and being there when you need us, bringing out the awesome in everyone. We are committed to creating a workplace where employees thrive both personally and professionally. If you share these beliefs and are interested in joining us on our journey and commitment to supporting diversity in all our employment practices, we encourage you to apply.

All applicants and employees will enjoy equality of opportunity and fair treatment without regard to race, color, age, religion, pregnancy, sex, sexual orientation, disability, gender identity, gender expression, national origin, genetic information, veteran status, marital status, or prior protected activity.


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