Service Writer

Join the team at the NADA's "American Truck Dealer of the Year 2020"- Sun State International Trucks!

Sun State International Trucks is currently seeking a Service Writer for our dealership in Tampa, Florida.  Our ideal candidate will be responsible for creating and managing repair orders while providing excellent customer service.

Sun State International Trucks is a locally owned dealership retailing International brand trucks with 5 locations throughout Florida. We sell both new and used trucks and trailers. We are an authorized dealer of IC Bus, Hyundai Translead trailers, and Globe trailers. We also provide parts and service for heavy-duty trucks of all brands.

As an employee of Sun State, you’ll be eligible for Medical, Dental, Vision, Life Insurance, Short- and Long-term disability insurance and our 401K retirement plan with employer match.

Required Education, Licenses, and Skills:

• High School Diploma or Equivalent 
• 2+ years of Service Advisory Experience
• 2+ years of Customer Service Experience 
• 2+ years of Heavy-Duty Truck Service Experience; preferred 
• Excellent Customer Service Skills 
• Effective Communication Skills; both written and verbal 
• Intermediate computer skills; including Microsoft Office Suite 
• Ability to prioritize tasks and manage time with little supervision 
• Able to meet the physical requirements of the position with or without accommodation    

Service Writer Task and Responsibilities:  

• Listen to and evaluate customer needs 
• Create and maintain Repair Orders 
• Assign workflow to the proper technician 
• Motivate technicians to maintain efficient production 
• Ensure proper warranty coding of work orders 
• Review Work-In-Progress daily 
• Coordinate with Parts Department 

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The physical activity while performing the duties of this job regularly requires the employee to stand, walk, sit, use hands and fingers, talk, hear or see, stoop, crouch, and kneel. 
• The employee must regularly lift and/or move up to 50lbs. 
• The employee must have manual dexterity sufficient to work with hands and fingers 
  Visual requirements include close vision and ability to adjust focus 
• Well-lighted area with occasional exposure to outdoor weather conditions.

Sun State International Trucks provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws