Dispatcher/Shop Foreman

Job Title: Dispatcher/Shop Foreman

Location: Sun State Ford

Reports To: Service Manager

Job Status: Full-time, Exempt

Department: Service

Job Summary:

The Shop Foreman at Sun State Ford plays a vital role in overseeing and coordinating the daily operations of the service department. This position is responsible for supervising technicians, ensuring efficient workflow, and maintaining high-quality standards in vehicle repairs and service. The Shop Foreman is a key member of the service leadership team.

Key Responsibilities:

Supervision:

• Provide leadership and guidance to a team of automotive technicians and service advisors.
• Assign work orders and responsibilities to technicians based on their skills and expertise.
• Monitor technician productivity and efficiency, making adjustments as needed to meet service goals.
• Conduct regular performance evaluations and provide feedback to team members.

Quality Control:

• Ensure that all vehicle repairs and maintenance services meet or exceed dealership and manufacturer quality standards.
• Perform quality checks on completed work to verify accuracy and thoroughness.
• Address any issues or concerns related to the quality of repairs promptly.

Technical Support:

• Assist technicians in diagnosing complex vehicle issues and provide technical guidance as needed.
• Stay updated on industry trends, technical service bulletins, and manufacturer recalls.

Workflow Management:

• Prioritize repair orders based on urgency and customer needs.
• Coordinate with service advisors to provide accurate repair estimates and time frames.
• Monitor the progress of repair orders to ensure timely completion.
• Address any delays or issues that may affect service efficiency.

Customer Satisfaction:

• Interact with customers as needed to address questions or concerns related to vehicle service.
• Strive to provide excellent customer service and maintain a high level of customer satisfaction.

Safety and Compliance:

• Ensure that all safety protocols and procedures are followed in the service department.
• Monitor compliance with environmental regulations and disposal of hazardous materials.
• Promote a safe and clean working environment.

Training and Development:

• Identify training needs for technicians and coordinate training programs.
• Support the development of technical skills and knowledge among team members.