Dealership Receptionist / Concierge

Benefits

• Health Insurance
• Paid Time Off (PTO)
• 401(k) with Company Match
• Employee Vehicle Purchase & Service Discounts
• Paid Training and Professional Development
• Career Growth and Advancement Opportunities
• Supportive Team Environment

Join Our Team!

We are looking for an energetic, customer-focused Receptionist/Concierge to be the welcoming face of our dealership. If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering exceptional customer service, we'd love to meet you.

As the first point of contact for our customers, you will play a key role in creating a positive and memorable dealership experience while supporting our sales and service teams.

What You'll Do

Customer Service & Guest Experience

• Welcome customers and visitors with a friendly, professional attitude.
• Ensure all guests feel valued, comfortable, and cared for during their visit.
• Direct customers to the appropriate department or team member.
• Assist with customer questions and provide general dealership information.
• Maintain a clean, organized, and inviting reception and showroom area.

Phone & Communication Support

• Answer and direct incoming calls in a professional and courteous manner.
• Respond to customer inquiries and relay messages accurately.
• Assist with appointment confirmations and customer follow-up communications.
• Support dealership communication efforts to ensure excellent customer service.

Administrative Responsibilities

• Perform data entry and maintain accurate customer records.
• Assist with filing, scanning, and organizing documents.
• Process incoming mail and deliveries.
• Provide administrative support to management and dealership staff.
• Assist with dealership events, promotions, and customer appreciation initiatives.

Sales & Service Support

• Help check in customers for service appointments when needed.
• Coordinate customer assistance and waiting area hospitality.
• Support customer satisfaction and retention efforts.
• Assist with lead management and customer follow-up activities.

What We're Looking For

• High School Diploma or GED required.
• Previous experience in customer service, hospitality, retail, concierge, or receptionist roles preferred.
• Outstanding communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Professional appearance and positive attitude.
• Basic computer skills, including Microsoft Office and email.
• Ability to work efficiently in a fast-paced environment while maintaining excellent customer service.

The Ideal Candidate

• Friendly, outgoing, and personable.
• Dependable, punctual, and professional.
• Detail-oriented and organized.
• Team-focused with a willingness to help others.
• Passionate about delivering an exceptional customer experience.

Schedule

• Full-time position.
• Rotating Saturdays may be required.
• Flexible scheduling based on dealership needs.

Why Work With Us?

We pride ourselves on providing a welcoming, family-oriented workplace where employees are respected, supported, and given opportunities to grow. If you're looking for a rewarding career where you can make a positive impact on customers every day, we'd love to hear from you.

Apply today and become part of our growing team in Claremont, NH!