Customer Support Assistant

Company: Style Netbox
Position: Customer Support Assistant
Location: Austin, TX 
Schedule: Monday to Friday, 8 hours per day
Salary: $27 – $31 per hour

About Us

At Style Netbox, we believe that every brand is a canvas waiting to be transformed into a masterpiece. We’re not just a marketing agency; we’re your creative partners on a journey to redefine your brand’s potential. With a fusion of artistry and strategy, we weave stories that captivate, designs that inspire, and strategies that propel your business forward.

Job Description

We are seeking a dedicated and enthusiastic Customer Support Assistant to join our dynamic team. This position is ideal for individuals who are passionate about providing exceptional customer service and are eager to make a positive impact on customer satisfaction. As a Customer Support Assistant, you will play a critical role in ensuring that our customers receive the support they need while navigating our products and services. 

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product-related questions and troubleshooting issues to ensure satisfaction.
• Process orders, returns, and exchanges accurately and efficiently.
• Maintain detailed records of customer interactions and transactions in the database.
• Follow up with customers to ensure their inquiries have been resolved and they are satisfied with our services.
• Collaborate with team members and other departments to resolve complex customer issues.

Qualifications

• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Proven experience in a customer service role or similar position, preferably in a fast-paced environment.
• Excellent verbal and written communication skills with a friendly, professional demeanor.
• Strong problem-solving skills and the ability to think critically in challenging situations.
• Familiarity with customer service software and tools; experience with CRM systems is an advantage.

Benefits

• Competitive hourly salary ($27 – $31 per hour).
• Opportunities for professional growth and career advancement.
• Collaborative and creative work environment.
• Paid time off and holidays.
• Health, dental, and vision insurance options.
• Ongoing training and development programs.

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