Automotive Cashier

Position Overview:
Stevens Creek Toyota seeks a dedicated and customer-oriented individual to join our dealership as a Service Cashier. As a Service Cashier, you will be responsible for providing exceptional customer service by accurately processing service transactions, handling cash, and ensuring a smooth checkout experience for our valued service customers. This position requires attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.

Qualifications:

• High school diploma or equivalent.
• Previous cashier or customer service experience is preferred.
• Strong mathematical skills and attention to detail.
• Proficient in using computerized point-of-sale systems.
• Excellent communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong problem-solving and conflict-resolution abilities.
• Ability to handle cash securely and accurately.
• Familiarity with automotive service terminology and processes is a plus.

Note: This job description provides a general overview of the responsibilities and qualifications required for the position of Service Cashier at Stevens Creek Toyota. Duties and responsibilities may change based on business needs and departmental requirements.

Responsibilities:

• Service Transaction Processing: Accurately processes service transactions, including invoice payments, and service deposits, ensuring proper documentation and adherence to dealership policies.
• Cash Handling: Handle cash, checks, credit cards, and other forms of payment from customers for service transactions, ensuring accuracy and secure handling of funds.
• Point of Sale (POS) System Operation: Utilize the dealership's computerized point of sale system to process service transactions promptly and efficiently, including generating invoices and receipts.
• Customer Assistance: Greet service customers in a friendly and professional manner, answer their inquiries, and provide information about service offerings and promotions.
• Appointment Scheduling: Assist service advisors by scheduling customer appointments, ensuring efficient utilization of service bays and technician availability.
• Customer Conflict Resolution: Address customer complaints or concerns related to service transactions, striving to resolve issues promptly and in a courteous manner, escalating to management when necessary.
• Receipt and Record-Keeping: Issue receipts for service transactions, and maintain accurate and organized records of cash transactions, daily transactions, and deposits, ensuring proper documentation and record-keeping practices.
• Cash Reconciliation: Reconcile cash register at the end of each shift, balance totals, investigate and document any discrepancies, and prepare deposits for submission.
• Sales Support: Collaborate with the service department to ensure seamless customer transactions, including assisting with paperwork, answering phone calls, and coordinating service appointments.
• Upkeep of Cashier Area: Maintain a clean and organized cashier area within the service department, including stocking supplies, ensuring the proper functioning of equipment, and reporting any maintenance or repair needs.