Automotive Service Dispatcher

Automotive Service Dispatcher

Over 60 years ago, the Luther Automotive Group purchased its first dealership. Thirty dealerships and five collision and glass centers later, Luther continues to build its brand on family values and a philosophy of serving its guests, team members, and communities. Every Luther team member is absolutely critical to its success.  Our rapid growth and fast-paced environment make this an awesome place to work.  If you are looking for a great career with great people, apply today!

As an Automotive Service Dispatcher, you will have the ability to plan, organize, lead and control the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.

What We Offer

• Medical, Dental & Vision

• 401k with Match

• Paid Vacation

• Growth Opportunities

• Paid Training

• Long Term Job Security

• Health and Wellness

• HSA/Flexible Spending

• Pet Insurance

• Employee Discounts

• State of the Art Facility

• Busy Shop

Responsibilities

• Implements and maintains an effective dispatch system.
• Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
• Prioritizes and controls all comebacks to ensure proper and prompt attention.
• Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation.
• Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.
• Maintains timely and professional contact with service customers.
• Maintains an organized and up-to-date repair log.
• Prepares estimates when required.
• Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
• Opens and closes repair orders.
• Checks customer credit status.
• Ensures that technicians follow warranty material disposition procedures.
• Communicates job status with the next shift supervisor.
• Schedules maintenance for service department vehicles and equipment.
• Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed.
• Coordinates parts requirements with the parts department; contacts special-order parts customers immediately upon receipt of parts orders to schedule appointment.
• Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.
• Maintains high customer satisfaction ratings.
• Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc.
• Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department.
• Maintains a clean work area.
• Maintains a professional appearance.
• Other tasks as assigned.

Qualifications

• High school diploma or general education degree (GED); and two (2) years of experience in customer service or dispatching.
• Organized and friendly personality.
• Demonstrated the ability to manage others.
• Time management skills.
• Fantastic communication skills with your customers.
• Professional, well-groomed personal appearance.
• Clean driving record.
• Willing to submit to a pre-employment background check.

Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, and verification of social security number.