Marketing / Move-In Coordinator

Marketing / Move-in Coordinator - Large Senior Living Community

We are seeking an outstanding Move-in Coordinator with a proven track record of customer service success to join us at Broadway Proper Senior Living, in Tucson, Arizona.  Come join a team of dedicated, smart, and caring professionals as we work together to care for our residents and provide them the lifestyle they deserve.

Who we are

"Our supreme goal is to do and be the best in all we undertake, and to provide a Stellar life for our residents, their families and our employees." - Evrett Benton, CEO

If you are looking for a company and team that understands the value of people, then look no further!

Stellar Senior Living is a premier independent, assisted living and memory care provider in the Western United States. Founded in 2012 we have experienced consistent growth adding senior living communities to our family each year. We continue to grow and are looking for top talent to join our team and continue the journey with us.

Broadway Proper is one of Stellar Senior Living's most vibrant senior living communities, serving residents in a very active community full of fun, family, and opportunities to serve.

 Job Description

The Move-In Coordinator is responsible for managing and coordinating all aspects of the resident move-in process to ensure a smooth, organized, and positive experience for new residents and their families. This role serves as the primary point of contact for move-in logistics, collaborating with prospective residents, families, sales, health & wellness, maintenance, dining, housekeeping, and the life enrichment teams to create an exceptional move-in experience. The Move-In Coordinator helps improve resident satisfaction, supports occupancy goals, and ensures all move-in requirements are completed accurately and on time. 

Responsibilities

• Prepare personalized tour materials, manage brochure/collateral inventory etc.
• Assist with tours throughout the week, allowing FA's to dedicate intentional time to outreach. The vision for Family Advisors is to spend one full day (per week) on outreach, with the goal of generating Community Generated Leads.
• After a deposit/reservation, coordinate and oversee all paperwork to support a seamless arrival and move in. This includes nurturing the 90% bucket weekly until move-in, creating personal connections (handwritten notes, nameplates, introducing ambassadors, move-in gift, etc.) and communicating with all team members so they are prepared to deliver a STELLAR welcome. 
• Participate in occupancy and move-in planning meetings.
• Assist with resident welcome events and marketing initiatives as needed.
• Maintain accurate move-in documentation and resident files.
• Track move-in checklists and ensure completion of all required tasks.
• Prepare reports related to move-ins, occupancy, and resident onboarding.
• Assist with updating community databases and electronic records.
• Build positive relationships with residents and family members.
• Answer questions regarding the move-in process and community services.
• Conduct follow-up calls or visits during the resident's first week and first month.
• Assist in resolving concerns and communicate them to the appropriate department.
• Help create an exceptional first impression and transition experience.

 Qualifications

• High school diploma required; associate's or bachelor's degree preferred.
• At least one (1) year of experience in senior living, hospitality, customer service, healthcare, or property management preferred.
• Excellent organizational and multitasking skills.
• Excellent interpersonal skills. Effective written and oral communication skills to communicate with health care professionals, potential residents, family members and the community in general.
• Ability to build positive relationships with residents, families, and team members.
• Proficiency in Microsoft Office and electronic record systems.
• Ability to work independently and collaboratively in a fast-paced environment.
• Must be able to pass a background check.
• Possess an I will and can do outlook.

Requirements

• CPR card
• Fingerprint Clearance Card
• Food handler's card
• TB test
• Valid ID/Driver's License

What we offer

• Competitive base pay $22 - $24 / hr. Non-commission based position
• Full time (32 hours).
• Benefits include medical, dental, vision, generous Paid Time Off program, holidays, 401k and more!
• A growing company with opportunities for advancement.
• Company sponsored training, tuition reimbursement, and other learning opportunities.

If you are the right candidate, then we definitely want to hear from you! To apply click the “Apply” button below.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

As part of Stellar Senior Living’s continued efforts to maintain a safe environment for all employees, residents, families, and visitors, Stellar strongly encourages its employees to receive an FDA-approved COVID-19 vaccination, as well as any subsequent booster doses, as recommended by the Centers for Disease Control and Prevention (CDC).  To facilitate and further encourage COVID-19 vaccinations, Stellar periodically organizes onsite vaccination clinics at its various locations.  Stellar employees are not required to be fully vaccinated for COVID-19 as a condition of employment.