Hotel Front Desk Agent - Flexible Schedule

JOB SUMMARY

We are looking for an energetic and hospitality-minded individual to join our team as a Part Time - Hourly Hotel Front Desk Agent at Staybridge Suites Omaha West. This position will require being available to work a flexible schedule; may include weekends, and holidays.  This will involve greeting guests, checking them in and out of the hotel, and providing excellent customer service.

COMPENSATION & BENEFITS

This position pays an hourly rate of $15 to $17 per hour, and is paid biweekly. Additionally, this position offers the possibility of tips and incentives.

RESPONSIBILITIES

• Greet and welcome customers warmly and make them feel comfortable
• Check customers in and out of the hotel
• Register and assign guests to hotel rooms
• Collect payments and process credit card transactions
• Respond to customer inquiries regarding hotel services and amenities
• Provide information about local attractions
• Manage customer reservations and changes in reservations
• Respond to complaints and offer appropriate solutions
• Ensure customer satisfaction and provide exceptional customer service

REQUIREMENTS

• Previous front desk experience in a hotel is preferred
• Excellent customer service and organizational skills
• Knowledge of hotel industry standards and best practices
• Ability to provide information about services, promotions, and packages
• Excellent verbal and written communication skills
• Proficiency in using computer software, such as Hotel Reservation Systems
• High school diploma or higher education is preferred

EEOC STATEMENT

At Staybridge Suites Omaha West, we are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.