Express Service Advisor

Starling Chevrolet
13155 S Orange Blossom Trail, Orlando, FL
Full Time

Description of the role:

The Express Service Advisor at Starling Chevrolet in Orlando, FL will be responsible for providing exceptional customer service and assistance in scheduling maintenance and repair services. This role requires a strong understanding of automotive services and excellent communication skills to handle customer inquiries and complaints effectively.

Responsibilities:

Assist customers in scheduling express service appointments
Communicate service recommendations and pricing to customers
Provide accurate and timely information to customers regarding service status
Handle customer complaints and inquiries in a professional manner
Maintain a clean and organized service advisory area
Describe all work performed and related charges billed
Keep abreast of new products, features, accessories and attend product training as required
Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction
Other duties, as assigned.

Requirements:

Prior experience in customer service or automotive industry preferred
Strong communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Detail-oriented and organized
Ability to pass a background check and drug screen
Have or able to obtain a Florida driver's license within 30 days of hire

Benefits:

Competitive compensation package
Opportunities for career advancement
Health and dental insurance
401k retirement plan

About the Company:

Starling Chevrolet is a trusted automotive dealership in the Orlando, FL area, committed to providing top-notch service and quality vehicles to our customers. Our team is dedicated to creating a positive and enjoyable experience for all who visit our dealership. Join us and be a part of our growing success.

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Other Information

Have you ever applied to or worked for any of the Starling Automotive Dealerships? If yes, please list name of dealership, dates worked and position held.

Do you have a reliable means of transportation to travel to and from work that will allow you to consistently arrive to work on time?

Have you ever been terminated or asked to resign from any job? If yes, please explain the circumstances.

May we contact your current employer? If no, please explain.

In the past 10 years, have you ever pled guilty, been convicted, entered a plea of no contest, had prosecution deferred or adjudication withheld for any crime (other than minor traffic violations)? Are there any criminal charges pending against you? If yes to the above two questions, please give dates and details. *NOTE: Answering "Yes" to these questions does not constitute an automatic bar to employment.

Do you have a current driver's license? If yes, when was it issued?

Please list: State, license number and expiration date.

Has your driver's license ever been suspended or revoked in any state? If yes, please explain the circumstances.

Do you have personal automobile insurance? If yes, please list name of insurance company.

Has you personal automobile insurance ever been cancelled? If yes, please explain the circumstances.

Have you ever been cited for driving under the influence (DUI) or driving while intoxicated (DWI)? If yes, please explain the circumstances and outcome.

Have you ever been cited for a moving traffic violation of any kind within the last five years? If yes, please list: offense, date and location.

Please provide 2-3 professional references who can speak to your qualifications for this role. Include their name, relationship to you, company, phone number, and email address. (optional)

Are you 18 years of age or older?

Please list your previous address: Street & Number, City, State, Zip & how long you lived there.

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I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.

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Starling Chevrolet