NOW HIRING: FORD WARRANTY ADMINISTRATOR

Springfield Ford | Service Department

Are you detail-oriented, organized, and experienced in automotive warranty administration? Springfield Ford is looking for a motivated and dependable Ford Warranty Administrator to join our Service Department team!

We are seeking a professional who takes pride in accuracy, understands dealership warranty processes, and can help ensure warranty claims are submitted correctly and processed efficiently.

Key Responsibilities

• Prepare, review, submit, and track Ford warranty claims in accordance with Ford Motor Company policies and procedures.

• Verify repair orders, technician stories, labor operations, parts, causal parts, and supporting documentation for accuracy.

• Review warranty repair orders for completeness, proper coding, and compliance before claim submission.

• Monitor outstanding, rejected, returned, and unpaid warranty claims and follow up to ensure timely resolution.

• Process warranty adjustments, corrections, resubmissions, and chargebacks as needed.

• Maintain accurate warranty records and documentation for audits and compliance reviews.

• Work closely with Service Advisors, Technicians, Parts Department personnel, and Service Management to resolve warranty issues.

• Review warranty policies, bulletins, and program updates to ensure compliance with Ford requirements.

• Assist with warranty audits and identify opportunities to improve claim accuracy and reduce chargebacks.

• Maintain confidentiality and protect customer and dealership information.

Qualifications

• Previous automotive dealership warranty administration experience preferred.

• Ford warranty experience and familiarity with Ford warranty claim procedures strongly preferred.

• Knowledge of dealership repair orders, labor operations, parts, and service department processes.

• Strong attention to detail and excellent organizational skills.

• Proficiency with dealership management systems and Microsoft Office applications.

• Excellent communication, problem-solving, and time-management skills.

• Ability to manage multiple priorities and meet deadlines independently.

• A team-oriented attitude and commitment to accuracy and customer satisfaction.

What We Offer

• Competitive pay based on experience.

• Opportunity to work with an established Ford dealership.

• Professional development and training opportunities.

• A supportive, team-focused work environment.

• The opportunity to make a direct impact on dealership profitability and service department performance.

The Ideal Candidate

Our ideal candidate understands that every warranty claim matters. You will play a critical role in protecting dealership revenue, minimizing rejected claims, maintaining compliance, and keeping the warranty process running smoothly.

If you are organized, accountable, and ready to contribute to a high-performing Service Department, we want to hear from you!

Apply today and become part of the Springfield Ford team!

Springfield Ford is an equal opportunity employer.