Service Advisor - Large Ford Dealership

Southgate Ford is accepting applications for a Service Advisor/Writer.

The ideal candidate will possess the following:

• Previous dealership experience (Ford/Lincoln experience a plus);
• Experience working in a dealership’s Service Department;
• Strong communication skills;
• Attention to detail;
• A mechanical background (preferred).

Job responsibilities will include:

• Greeting customers as they enter the dealership;
• Listening to customer’s vehicle-related concerns and accurately documenting on a Repair Order;
• Communicating with Technicians to understand required vehicle repairs and timing;
• Continuously updating customer’s on the status of their vehicle throughout the repair process;
• A strong commitment to Customer Satisfaction Scores;
• Problem solving and thinking on your feet.

Additional benefits include:

• Monday – Friday work week – no weekends!
• Commission pay plus bonuses
• Comprehensive suite of benefits: healthcare, dental, 401k, paid vacations, etc.
• Family-owned dealership with experienced management and a great working environment.

Southgate Ford – located in Southgate, MI - is one of the largest Ford dealerships in the United States and has been proudly family owned and operated for over 40 years. We offer a professional work environment, top pay and full benefits (medical, dental, life & 401k) along with paid vacation/sick days and employee discounts on vehicle purchases.