Warehouse Operations Manager

Warehouse Operations Manager

Overview

• Run a party rental warehouse, and develop warehouse operations systems. 
• Create smooth processes from office to warehouse. 
• Determine product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures; refine processes for receiving product, picking, packing, routing, returning, equipment utilization, inventory management, and trucking; on-going education of warehouse staff.

Warehouse

General

• Recruit, select, train, schedule, and coach WH employees. Communicate job expectations; conduct employee reviews; enforce policies and procedures.
• Maintain a positive working environment with an emphasis on communication.
• Maintain floor authority and set the working pace and daily work expectations.
• Participate in creating strategic plans and reviews; prepare and complete action plans; implement standards; resolve problems; complete audits; identify trends.
• Develop warehouse design by planning layout, product flow, and product handling systems; evaluating and recommending new equipment and procedures.
• Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; comply with legal regulations.

Specific

• Ongoing evaluation and improved use of existing software, evaluate new software
• Determine WH workflow based on work load, schedule labor to complete tasks
• Update Job/Labor board daily
• Oversee department assignments; returns/unpacking; cleaning of returned product; re-stocking; picking; prepping; truck packing and check for accuracy
• EOD leave next day driver and labor assignments
• Ongoing Inventory projects
• Asses and refine work flow in each step of the process from Account Manager communication to final re-stock
• Facilitate equipment maintenance including Dishwasher, Washing Machines, Dryers, Press
• Vehicle Fleet Operations including routine registration, DOT inspections, preventative maintenance, as needed maintenance
• On-call responsibility
• Order supplies

Routing

Support SDPR general business operations by routing, sequencing, managing driver resources, and delivering outstanding Customer Service while controlling Operational Expenses. Interface with multiple contacts as necessary including: Senior Management, Customer Service, Delivery Team and Clients. Strong decision making and organizational skills while exercising independent judgment and discretion.

• Coordinate delivery, returns and reruns, assign/reassign drivers and helpers
• Oversee Dispatch
• Communicate directly with Operations, Account Mangers, and Transportation staff
• Ensure that all calls for vehicle repair and maintenance are handled in a timely fashion
• With Dispatch, develop optimum routes that minimize driver/helper costs, route efficiency, fuel cost, and meet pickup or delivery windows
• Problem solve delivery/pick up issues including product shortages
• Maintain and evaluate daily logs for errors or violations of DOT or internal company requirements
• Reconcile Projected versus Actual route data
• Understand route specifics, Dance Floor installation, Platform installation, Kitchen Equipment setup and Propane certification
• Adhere to D.O.T. regulations
• Prepare Delivery & P/U Invoices and documents

Dispatch

• Dispatch Drivers and Driver Helpers
• Track and supervise drivers while en route
• Assist drivers with route schedules, delivery problems and logistics in the States of New Jersey, Connecticut, New York and Pennsylvania
• Monitor Company routing software and check with drivers to find out if they are having difficulties making deliveries or pickups, reassign and redirect routing as necessary
• Demonstrate good oral and written communications skills via telephone/radio with Co-workers and Clients
• Adjust delivery and pick up sequences on routes to achieve site location time constraints
• Adjust route departure times based on daily loading activity and traffic/weather conditions

Education

• BA or equivalent experience

Experience

• Previous experience working in Events, Catering, Rentals and / or Warehouse Logistics

Other Qualities

• Excellent Computer Skills
• Ability to make solid decisions in a timely manner
• Strong supervisory and leadership skills
• Exceptional written/verbal problem-solving skills
• Ability to work in a fast-paced, dynamic environment.
• Ability to work independently as well as part of a team
• Process Management
• Detail Oriented
• Deliver outstanding Customer Service while controlling Operational Expenses
• Enjoys problem solving
• Bilingual preferred