Director of Maintenance

POSITION SUMMARY

The Director of Maintenance is responsible for the safety, functionality, appearance, and preventative maintenance of the community, including resident apartments, common areas, building systems, grounds, and equipment. This position leads daily maintenance operations, responds promptly to resident needs, manages vendors and capital projects, and maintains regulatory and life-safety readiness. The Director is accountable for timely work-order completion, preventative maintenance, budget stewardship, and proactive communication with the Executive Director.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive.  Other duties may be required and assigned.

• Maintain a documented preventative maintenance program for building systems, equipment, resident apartments, common areas, and grounds.

• Conduct routine inspections of the interior and exterior of the community, including parking areas, landscaping, entrances, lighting, sidewalks, and resident-facing spaces; promptly correct deficiencies.

• Manage and prioritize maintenance work orders, document actions taken, communicate expected completion dates, and follow up with residents and department leaders.

• Inspect and maintain HVAC, plumbing, electrical, lighting, doors, locks, appliances, and other facility systems within the scope of training and applicable licensing requirements.

• Coordinate qualified licensed vendors for work requiring specialized expertise, permits, or certifications; verify satisfactory completion and retain service records.

• Maintain ongoing readiness for fire, building, environmental, and life-safety inspections, including required testing, inspection logs, and corrective action tracking.

• Coordinate inspections and service of fire alarms, sprinklers, extinguishers, emergency lighting, exit signage, generators, and other emergency systems as applicable.

• Keep exits, corridors, access routes, and emergency equipment clear and operational; promptly report and mitigate hazards.

• Oversee emergency preparedness related to facilities, utility interruptions, severe weather, evacuation support, and restoration of essential services.

• Respond to urgent maintenance issues, leaks, equipment failures, and other safety concerns, including after-hours calls as needed.

• Partner with Wellness leadership to address resident environmental safety concerns, accessibility needs, and maintenance issues affecting care or mobility.

• Coordinate with Housekeeping and Dining leadership to maintain sanitary, functional, and attractive resident and service areas.

• Complete apartment inspections and repairs for resident move-ins, transfers, and move-outs, supporting timely apartment readiness and occupancy goals.

• Maintain organized maintenance shops, safe chemical storage, inventories, tools, keys, equipment, and accurate safety data sheets.

• Oversee landscaping, pest control, waste management, snow and ice response where applicable, and exterior presentation standards.

• Manage the maintenance department within approved operating and capital budgets; review invoices, monitor expenses, and identify cost-saving opportunities without compromising safety.

• Obtain competitive bids when appropriate, coordinate vendor schedules, and communicate recommendations and project status to the Executive Director.

• Identify deferred maintenance and capital needs; prepare scopes of work, cost estimates, priorities, and proposed timelines for leadership review.

• Recruit, train, schedule, supervise, coach, and evaluate housekeeping team members where assigned; ensure safe work practices and accountability.

• Direct housekeeping activities including infection control practices, biohazard spills, odor control, and cleaning standards

• Maintain complete records of inspections, preventive maintenance, equipment warranties, permits, vendor contracts, repairs, and compliance documentation.

• Provide timely, courteous service to residents and families, protect resident privacy, and minimize disruption when performing work in occupied areas.

• Immediately escalate serious safety, security, regulatory, or infrastructure concerns and develop corrective action plans with assigned owners and deadlines.

• Participate in leadership meetings, in-service education, safety committees, and required training; collaborate across departments to support community operations.

• Perform other duties as assigned and maintain flexibility to support community needs, including occasional evenings, weekends, and on-call responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and in a manner consistent with Solinity culture and values.  The requirements listed below are representative of the knowledge, skills, and abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Educational Requirements and Experience:

• High School diploma or equivalent (GED).

• Two (2) or more years of building maintenance and environmental experience, preferably in senior living, hospitality, multifamily housing, or healthcare.

• Prior supervisory experience and knowledge of preventative maintenance programs, vendor management, and facility inspections preferred.

• Demonstrated working knowledge of HVAC, plumbing, electrical, mechanical systems, general repairs, and safe use of tools and equipment.

Certifications, Licenses and other Special Requirements:

• Valid driver’s license when driving is required; maintain any trade licenses or certifications required by applicable law for assigned work.

• Background check

Knowledge, Skills and Abilities:

• Language Ability:

• Possess the ability to deal tactfully with team members, residents, family members, visitors, government agencies, and the general public.

• Must possess the ability to communicate effectively with all levels of management, team members, and outside contacts.

• Must possess excellent written and verbal communication skills utilizing the English language.

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  

• Ability to write reports, business correspondence, and procedure manuals.  

• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

• Ability to speak effectively before groups of customers or team members of the organization.

• Mathematical Skills:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  

• Ability to compute rate, ratio, and percent and to draw and interpret graphs.

• Cognitive Demands:

• Possess the ability to make independent decisions when circumstances warrant such action. 

• Possess the leadership ability and the willingness to work harmoniously with and supervise professionals.

• Demonstrates the ability to hold team members and vendors accountable, address performance concerns promptly, and maintain reliable maintenance service.

• Possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Must be caring and compassionate in dealing with the residents as well as team members.

• Computer and Technical Skills:

• Ability to use Microsoft Word, Excel, email, and electronic work-order or preventative maintenance tracking systems.

• Ability to safely operate common maintenance tools and understand equipment manuals, inspection reports, and basic building-system documentation.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Work is performed throughout resident apartments, common areas, maintenance rooms, outdoor grounds, and occasionally at heights or in confined areas when properly trained. Exposure may include weather, noise, dust, cleaning agents, and mechanical or electrical hazards. Must follow applicable safety procedures, use required protective equipment, and respond to emergencies and after-hours needs as assigned.