Web Project Coordinator

Job Description and Responsibilities

The Project Coordinator role at Solid Digital is a crucial role in our company. This person will manage day-to-day support work generated by our account teams and incoming client requests. They are responsible for responding to clients as they make requests, defining and clarifying the work, planning and resourcing our team, and delivering a quality solution back to the client. Most requests for this role are smaller in nature and not large projects, although some existing client requests can be larger on occasion. The person who would be the best fit for this role would want to be in frequent contact with our clients and team on small to medium-sized initiatives. Most of the time, you might be dealing with 5-10 clients concurrently. If you like managing a small number of large projects, this probably isn't the best fit.  If you enjoy smaller projects, this would be a better fit. 

Project Coordinators are proactive collaborators and detail-oriented problem solvers who support all aspects of our Support Programs. They work closely with project leads to understand the client’s business, help interpret challenges, align on goals within the defined scope, and keep project tasks organized and moving forward. Their role is essential in ensuring clarity, consistency, and momentum throughout the process.

We are expected to develop a positive working relationship with our clients and team - one that showcases our subject matter expertise and exposes them to ideas & solutions that they might not have been previously aware of. 

Performance Goals and Expectations

• Plan and manage website, support, and digital marketing projects in alignment with scope, budget, timelines, and Solid Digital project management best practices.

• Act as an advisor and provide clear and consistent communication with our clients. 

• Deliver our services with a strong focus on the client’s experience.. 

Key Competencies

• Organization: Is disciplined and methodical. Detail-oriented and organized. Thoroughly checks both your own and your team’s work to avoid mistakes and maintain the quality of our deliverables. Regularly tracks progress, budget, and timeline. Task-oriented. Follows up as promised.
  
  

• Time Management: Uses time efficiently and effectively. Delivers promises in a timely manner. 
  
  

• Customer Focus: Acts with customers in mind. Establishes and maintains effective relationships with customers and our team and gains their trust & respect.
  
  

• Listening: Attentive and active listener. Asking thoughtful questions to get a good understanding. Probing questions. Clarifying questions. Confirmation questions. 
  
  

• Command Skills: Has presence. Can take control of a situation and make decisions. Sets clear expectations for the client about Solid Digital’s delivery process, including timelines & expectations. 
  
  

• Collaboration & Teamwork: Building deep & trusted relationships with peers and clients, leveraging the team's collective expertise and experiences to drive successful outcomes.
  
  

• Operations: Understands how our organization delivers our offerings and can speak to and execute our processes following best practices. 

Responsibilities 

• Collaborate with the project team to plan and manage tasks and projects, including design work, web development tasks, website support, ongoing audits, and digital marketing.

• Confidently and proactively provide clear and consistent communication to both our clients and project team to ensure everyone has what they need in advance and is clear on the next steps.

• Execute project production and delivery in alignment with the project scope, on time, and within budget.

• Prepare for and participate in weekly resourcing meetings and daily team standups.

• Scope, estimate, plan, and manage support work.

• Facilitate client meetings for the clients you manage.

• Coordinate with contractors and vendors that are working on your tasks/projects.

• Reporting on available hours, budgets, and obtaining renewals for additional work. 

Requirements

• 3+ years of experience as a Project Manager or Support Manager at a Digital Agency, working on managing website support and small website redesign projects.

• 3+ years of experience managing client work using WordPress

• Clear and concise written, verbal, and presentation skills

• Professional remote working environment 

• Reliable internet to accommodate video conferencing and screen sharing 

• Authorized to work in the United States

Compensation + Benefits

• Medical, Dental, and Vision Insurance

• 401k Matching

• New Hire Home Office Setup

• Annual work from home allowance

• Paid Time Off

• Sick Days

• Paid Holidays

• Summer Hours

About Us

Solid Digital is a digital agency specializing in website design, web development, and helping B2B marketing teams improve their online presence and grow their digital value. We combine thoughtful strategy, creative execution, and technical expertise to build digital experiences that deliver measurable impact.

Core Values

We’re rooted in our values. We live and breathe them every day. Are we a good fit for everyone? Nope, and that's okay. If you're looking for a company that prioritizes quality work, strong client relationships, innovation, and long-term growth, we'd be delighted to have you on our team.

Honest Guidance 

I offer up my very best ideas with no agenda. I take the success of our clients and each other seriously and freely offer honest advice.

Dependable Service 

I am client-focused. I clearly set expectations and keep my promises. I go above and beyond.

Thoughtful Collaboration

I work the same way with our customers as I do with my team. I actively listen and participate in every discussion. I am engaged and open-minded. I know that the best solutions are discovered only after I have considered all possibilities and worked as a team to get it right. 

Creative Craftsmanship

I am proud of the work that I create. I always work to improve my skills so that I can provide the best solutions.